We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

8 Click to Vote

trusted service badge on Merchant page

Customers have requested that we show their Trusted Service accreditation on their merchant page. It a fantastic achievement and it would be great for customers to be able to display as much as possible

Created 3 months ago by Sarah Elkins

Review Promotion

1
1 Click to Vote

Email Campaigns using Feefo Sales Database

We would like to use the Feefo system to email our customers, by product etc.

Created 11 days ago by Lee Thorne

2 Require more information
5 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created about 2 months ago by Sarah Elkins

Review Collection

1
3 Click to Vote

Minimum Interval for Clients using CMT

If a client is using CMT to trigger out various types of campaigns, it would be great, as part of the campaign settings, to be able to control a minimum interval period on a campaign by campaign basis. If we then wanted to apply a minimum interval...

Created about 1 month ago by Guest

Campaign Management

0
2 Click to Vote

Use colour to show item status better in Sales Upload History

1) Each Sales Upload History file is pretty tricky reading. Better if you use a different colour for each particular status, then it will be so much easier. See attached example.2) Please also INCLUDE the successful lines. Currently they are not t...

Created 28 days ago by Guest

Sales and product tagging

0
44 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created over 1 year ago by Guest

Review Promotion

8
3 Click to Vote

Ability to change minimal interval period at campaign level

We do not want customers to receive multiple requests in a short period of time for the same area of their journey, for example a customer could purchase and then claim, we would want the to receive 2 feedback requests for these events. If a custo...

Created about 2 months ago by Abi Slater

Campaign Management

0
24 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created about 1 year ago by Guest

Alerts, notifications & scheduling

0
11 Click to Vote

Add a Product Review Carousel

Please provide a product review carousel to replicate the service review carousel.

Created 7 months ago by Guest

Review widgets

0
65 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created over 3 years ago by mikhail myzgin

Responding to feedback

6 Likely to implement