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1 Click to Vote

Optimise the CTA to "like" reviews

The Feefo Reviews Integration displays reviews with the ability to toggle between "Newest" and "Popular". However, when you select "Popular" you are shown reviews based on the volume of "likes" the review has had. These usually only amount to 1-2 ...

Created 6 days ago by Guest

Review Promotion

0
1 Click to Vote

Product-specific sharing

I do think that the functionality to focus on product-specific reviews should be available as a filter/shareable URL. I want to focus the attention of my leads on the products they are interested in, I can’t imagine I’m the only marketer. Especial...

Created 14 days ago by Guest

Review Promotion

0
44 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created almost 2 years ago by Guest

Review Promotion

8
8 Click to Vote

trusted service badge on Merchant page

Customers have requested that we show their Trusted Service accreditation on their merchant page. It a fantastic achievement and it would be great for customers to be able to display as much as possible

Created 4 months ago by Sarah Elkins

Review Promotion

1
25 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created about 1 year ago by Guest

Alerts, notifications & scheduling

0
65 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created over 3 years ago by mikhail myzgin

Responding to feedback

6 Likely to implement
5 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created 3 months ago by Sarah Elkins

Review Collection

1
11 Click to Vote

Add a Product Review Carousel

Please provide a product review carousel to replicate the service review carousel.

Created 8 months ago by Guest

Review widgets

0
27 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created almost 2 years ago by Guest

Alerts, notifications & scheduling

3
3 Click to Vote

Minimum Interval for Clients using CMT

If a client is using CMT to trigger out various types of campaigns, it would be great, as part of the campaign settings, to be able to control a minimum interval period on a campaign by campaign basis. If we then wanted to apply a minimum interval...

Created 3 months ago by Guest

Campaign Management

0