We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Ability to use business specific drop down menus within the individual sale submission fields

This would help us to ensure that everyone is submitting the same data

Created 22 Oct 04:12pm by Guest

Uploading sales

0
1 Click to Vote

Remove problem whereby spaces between words sometimes disappear once feedback submitted.

No description provided

Created 14 Oct 02:11pm by Guest

0
48 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created 26 Jul 04:10pm by Guest

Review Promotion

9
8 Click to Vote

Prevent folks reviewing PRODUCTS in the SERVICE section

I imagine everyone witnesses this problem... If you do then please support this idea.VERSION 2 OF THIS IDEA FOLLOWS...Customers hastily write product reviews in the service section. Then when they realise their mistake they either express their an...

Created 30 May 08:50am by Guest

Review form

3
73 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created 15 Dec 01:08pm by mikhail myzgin

Responding to feedback

6 Likely to implement
31 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 4 Mar 04:34pm by Guest

Alerts, notifications & scheduling

1
3 Click to Vote

Different user tag permissions across multiple sub accounts

If a user is set up in two accounts on Feefo they currently can not have different tags allocated to their user settings per account. Different accounts may hold different tags and therefore, users need to have the ability to only access the tags ...

Created 20 Aug 10:21am by Guest

Account setup

0
5 Click to Vote

Set feedback request delay by region or country

We have had several 1 star reviews from customers based in Australia and the US because they have received the feedback request before they received their order.The 5-day delay we have set is perfect for our UK customers, which make up the vast ma...

Created 1 Jul 07:04am by Guest

Feefo Essentials

0
29 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created 14 Aug 03:29pm by Guest

Alerts, notifications & scheduling

3
9 Click to Vote

trusted service badge on Merchant page

Customers have requested that we show their Trusted Service accreditation on their merchant page. It a fantastic achievement and it would be great for customers to be able to display as much as possible

Created 22 Jan 05:33pm by Sarah Elkins

Review Promotion

1