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1 Click to Vote

a single report that shows total sales sent with any scores associated

instead of running several reports and having to match up if they are have returned the survey. This would be a simple report that would enable anaylsis.

Created 19 Jan 12:30pm by Jean Paul Levahn

Surveys / Reporting

0
6 Click to Vote

Date reviews are sent to customer - Increase review rate response

Is it possible that the days set I. e 4 days can be from the despatch date? Not sales date Does it not make more sense to do it this way instead of the sales date as it needs time in transit and for the customers to look at the goods – then we sho...

Created 7 Dec 04:05pm by Guest

Imported reviews

1
84 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created 15 Dec 01:08pm by mikhail myzgin

Responding to feedback

6 Likely to implement
49 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created 26 Jul 04:10pm by Guest

Review Promotion

11
1 Click to Vote

Feedback Notification: Include Images Left by Customers

When you email us to tell us that we’ve had feedback, it doesn’t seem to say whether or not the customer has left photos. Sometimes this can be overlooked by us and it’s a bit of a faff logging in to check this. Is it possible to either show a sni...

Created 8 Jan 03:34pm by Guest

Responding to feedback

0
34 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 4 Mar 04:34pm by Guest

Alerts, notifications & scheduling

1
2 Click to Vote

Customer first name only field option for reviews

Hi is it possible in the Feefo hub for an extra option for customer first name only so instead of using full name i.e. Mark Jones The code option can just take the first name I.e. Mark It makes the review a bit my personal just using the first n...

Created 17 Dec 11:25am by Guest

Review form

0
1 Click to Vote

Copying in Responses to Surveys

It would be really useful when responding to a customer review to have the ability to bcc or cc another person by having the ability to add an email recipient

Created 3 Jan 06:21pm by David Hart

Surveys / Responding to feedback

0
1 Click to Vote

Mobile friendly Feefo hub

Would be useful to be able to monitor reviews from a mobile or tablet rather than a laptop. Or creating a Feefo hub app to be able to be more mobile friendly

Created 29 Dec 11:46am by Guest

Hub usability

0
30 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created 14 Aug 03:29pm by Guest

Alerts, notifications & scheduling

3