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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

2 Click to Vote

Session timeout warning

It would be helpful if the hub warned users before they are logged out.

Created 3 days ago by Guest

Hub usability

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1 Click to Vote

Ability to edit the merchant page

Allow merchants to edit the layout out the public page to display the content in a more engaging way. Also have the ability to display any accreditation badges they have to the page.

Created 2 days ago by Guest

Public Reviews Page

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3 Click to Vote

Make selected date range sticky

When logging out and then back in to the Hub, the date range reverts back to the default 30 days. It would be useful for a date range selected to be made sticky so that when re-logging in, the same date range shows as before. Or, allowing the user...

Created 8 days ago by George Candler

Dashboard

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4 Click to Vote

Additional Tag Breakdown in Feedback Breakdown

Currently the feedback breakdown only allows a primary and secondary tag breakdown, it would be helpful to extend this capability to multiple tags (at least 3). For example, Supercamps break down their reports by venue, course and age of child on ...

Created 24 days ago by Vicki Daruvalla

Reports

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4 Click to Vote

On Page Reviews - Options to choose how many reviews to show on page

Have had a few merchants ask if they can select the amount of reviews to show for their on page integration, this is because they don't want the reviews taking up all the space on their page. They would like the option to choose the amount to show...

Created 24 days ago by Guest

Review widgets

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2 Click to Vote

Allow Mailto links for the customer care URL

We should allow merchants to insert an email address in their customer care url field of their brand profile. This will add to customer experience as they will feel like they are responding to an actual person rather than being redirected to a gen...

Created 15 days ago by Guest

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3 Click to Vote

Small UI improvements to setting up new users

When creating a batch of new users, it would be really useful to be able to copy another user and their settings and only edit their name / contact information or any other minor changes. It would speed up the process so much. Additionally, sm...

Created 25 days ago by Guest

Hub usability / Account setup

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1 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 9 days ago by Guest

Review form

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2 Click to Vote

Include product recommendations on feedback email

Include ability to add like products to the bottom of the feedback request email. Especially in the event of positive responses this could be a repeat custom driver. Showing the customer similar products they may not have seen on site. Ideally usi...

Created 18 days ago by Guest

Sales and product tagging

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3 Click to Vote

Industry Comparison Report - average rating (rather than monthly average)

At the moment, when you do an industry comparison report you cannot average out the star rating over a period (e.g. compare the average star rating across merchants over a 1 year period) - it's currently broken down monthly

Created about 1 month ago by Guest

Reports

1