Feefo Ideas

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Currently I believe if you set a user up with NPS alerts you can't limit it to specific campaigns or tags as you can when setting up a user with access to the hub. They have to receive NPS alerts for all campaigns or tags

Created 13 days ago by Guest

Alerts, notifications & scheduling

0

62 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created almost 3 years ago by mikhail myzgin

Responding to feedback

6 Planned

24 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created about 1 year ago by Guest

Alerts, notifications & scheduling

3

2 Click to Vote

Fully Responsive Carousel Widgets

Problem The current carousel widgets are not responsive to the size of web pages. I've tried all three carousel widgets but am finding that they tend to break out of the side of the website at anything other than a large desktop screen size. The ...

Created about 2 months ago by Alan Charlesworth

Review widgets

1

34 Click to Vote

Feefo Stickers

I would love to show that I am a member of Feefo from our offices by advertising with a sticker for the window. Please can you provide either a graphic so I can get a printer to do it for me or arrange to get this sorted for the members? Thank...

Created about 3 years ago by David Stappleton

Review Promotion

2 Planned

19 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created almost 2 years ago by Guest

Campaign Management

3 Likely to implement

30 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created about 3 years ago by Guest

Responding to feedback

7 Require more information

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by Status

Filter by Category

To be notified if a customer replies or re-rates their feedback

Preview of brand profile before going live

The ability to socially share across Instagram & Linkedin

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Ability to send emails to customers requesting to change their reviews

5 Star data collected in the email

Fully Responsive Carousel Widgets

Feefo Stickers

Email images!

Merchant able to add photos to a feedback

Filter by Status

Filter by Category

Identify yourself with your email address

To be notified if a customer replies or re-rates their feedback

Preview of brand profile before going live

The ability to socially share across Instagram & Linkedin

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Ability to send emails to customers requesting to change their reviews

5 Star data collected in the email

Fully Responsive Carousel Widgets

Feefo Stickers

Email images!

Merchant able to add photos to a feedback