We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Add a Product Review Carousel

Please provide a product review carousel to replicate the service review carousel.

Created 2 days ago by Guest

Review widgets

0
2 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 6 days ago by Guest

Campaign Management

0
1 Click to Vote

Improve on-boarding

For new customers, it would be great to understand how to fully make the most out of feefo and use the testimonials/social proof across all types of content.

Created 3 days ago by Lisa Moon

Account setup

0
19 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 7 months ago by Guest

Alerts, notifications & scheduling

0
36 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created about 1 year ago by Guest

Review Promotion

8
4 Click to Vote

Preview of brand profile before going live

It would be useful to have the functionality to generate a preview or view a test link of the brand profile page. It'd help both for sign off (particularly for financial product 'promotion') and to spot any problems before it's public.

Created about 2 months ago by Guest

Account setup

0
62 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created almost 3 years ago by mikhail myzgin

Responding to feedback

6 Planned
24 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created about 1 year ago by Guest

Alerts, notifications & scheduling

3
1 Click to Vote

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Currently I believe if you set a user up with NPS alerts you can't limit it to specific campaigns or tags as you can when setting up a user with access to the hub. They have to receive NPS alerts for all campaigns or tags

Created 19 days ago by Guest

Alerts, notifications & scheduling

0
2 Click to Vote

Fully Responsive Carousel Widgets

Problem The current carousel widgets are not responsive to the size of web pages. I've tried all three carousel widgets but am finding that they tend to break out of the side of the website at anything other than a large desktop screen size. The ...

Created 2 months ago by Alan Charlesworth

Review widgets

1