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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Pop up is very irritating

When I write thankyou reviews the pop up keeps coming up asking if I want to leave the review, it makes my reply lengthy and wastes my time. I also dislike having to review every conversation I have, most are very helpful - but there is no rea...

Created 23 Nov 03:55pm by Guest

Responding to feedback

0
1 Click to Vote

Enabe the Feedback Form to request Product Review first

When people leave reviews they often just leave company reviews and its important for us to get Product reviews, moreso than service reviews. So to ask for product reviews first would enable that. We can currently only remove the service reviews ...

Created 18 Nov 11:26am by Guest

Campaign Management

0
83 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created 15 Dec 01:08pm by mikhail myzgin

Responding to feedback

6 Likely to implement
49 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created 26 Jul 04:10pm by Guest

Review Promotion

10
1 Click to Vote

Embedded review form

Trustpilot offers customers the abiity to embed the review form inside your website. For an online product which has users interacting with it this is great as you can ask the user for a review at the point they are actually using your product. Re...

Created 10 Nov 04:18pm by Phil Norton

Review form

1
33 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 4 Mar 04:34pm by Guest

Alerts, notifications & scheduling

1
8 Click to Vote

Prevent folks reviewing PRODUCTS in the SERVICE section

I imagine everyone witnesses this problem... If you do then please support this idea.VERSION 2 OF THIS IDEA FOLLOWS...Customers hastily write product reviews in the service section. Then when they realise their mistake they either express their an...

Created 30 May 08:50am by Guest

Review form

3
30 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created 14 Aug 03:29pm by Guest

Alerts, notifications & scheduling

3
5 Click to Vote

Set feedback request delay by region or country

We have had several 1 star reviews from customers based in Australia and the US because they have received the feedback request before they received their order.The 5-day delay we have set is perfect for our UK customers, which make up the vast ma...

Created 1 Jul 07:04am by Guest

Feefo Essentials

0
14 Click to Vote

Add a Product Review Carousel

Please provide a product review carousel to replicate the service review carousel.

Created 20 Sep 02:04pm by Guest

Review widgets

1