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2 Click to Vote

Preview of brand profile before going live

It would be useful to have the functionality to generate a preview or view a test link of the brand profile page. It'd help both for sign off (particularly for financial product 'promotion') and to spot any problems before it's public.

Created 11 days ago by Guest

Account setup

0
18 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 6 months ago by Guest

Alerts, notifications & scheduling

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1 Click to Vote

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. I think there should be the option to make it pub...

Created 11 days ago by Guest

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1 Click to Vote

Allow Multiple choice answers on Custom Questions

We currently have a question which is free text and we can see multiple answers are given. We want to make this a drop-down for data reporting but need customers to be able to select multiple answers

Created 11 days ago by Sally Foster

Custom questions

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33 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created about 1 year ago by Guest

Review Promotion

8
2 Click to Vote

Fully Responsive Carousel Widgets

Problem The current carousel widgets are not responsive to the size of web pages. I've tried all three carousel widgets but am finding that they tend to break out of the side of the website at anything other than a large desktop screen size. The ...

Created 25 days ago by Alan Charlesworth

Review widgets

1
1 Click to Vote

Ability to automate output of reviews containing key words eg web, website, internet, mobile

Alerts team responsible for this area

Created 15 days ago by Guest

Reports

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24 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created about 1 year ago by Guest

Alerts, notifications & scheduling

3
62 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created over 2 years ago by mikhail myzgin

Responding to feedback

6 Planned
1 Click to Vote

All Campaigns being private as default instead of public

Making the default status for the default and additional new campaigns to private so that they can then be switched to public when ready. Otherwise, if customers set up their own campaigns and don't spot this, we don't get an opportunity to flag ...

Created 17 days ago by Guest

Account setup

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