We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

20 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created over 3 years ago by James Bush

Review Promotion / Reports

5
2 Click to Vote

Allow user to determine whether feedback is positive or negative - Feedback Tab

In the Feedback tab - when reviewing the feedback the system uses AI to pick out certain words and provides a score that determines whether the feedback was positive or negative and associates a score with it e.g. "Positive: 90" or "Negative: -30"...

Created 5 months ago by Guest

Reports

2
1 Click to Vote

Ability to automate output of reviews containing key words eg web, website, internet, mobile

Alerts team responsible for this area

Created 3 months ago by Guest

Reports

0
11 Click to Vote

Feefo need to have changeable settings so that response time can be in conjuction with working hours

Not all businesses work Monday to Friday 9am to 5pm and therefore negative feedback posted on a Friday evening will not get responded to until Monday thus making the response time higher but inaccurate as the business is closed. We need to be abl...

Created over 3 years ago by Guest

Reports

0
1 Click to Vote

Order the breakdown feedback in the 'Service Performance Report'

Can there be a way whereby the columns in the topic breakdown at the bottom of the 'Service Performance Report' can be ordered. Currently I can only one column at a time whereas it would be great to order 2 columns at a time e.g. order the 'Topics...

Created 4 months ago by Guest

Reports

0
10 Click to Vote

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Customers don't exactly behave the same way, and so knowing what medium they use to access their emails may allow you to further reach out to them and market them in slightly different ways.

Created over 3 years ago by Nick Kanonis

Reports

0
4 Click to Vote

Feefo Reports that show the click through rates on integration widgets and lightboxes etc

This is what a merchant said (UC blinds) after adding the Google Tracking ID I’ve just found feefo.com referrals, but that only tells me how many came from my feefo page, not how many have been on it. Is there any way of telling how many people c...

Created over 1 year ago by Guest

Reports

1
8 Click to Vote

Re-rated feedbacks report

It would be useful to have a report which tells you how many customers have re-rated their feedback.

Created over 3 years ago by Guest

Reports

0 Planned
2 Click to Vote

Amount of Feefos completed per agent

At the moment the reporting doesn't show the amount of Feefo replied per agent. This will enable managers to look at the amount of responses per agent so we can advise on their productivity.

Created about 1 year ago by Guest

Reports

1
3 Click to Vote

Custom Question Report

To make life easier for merchants using custom questions could we have a standard report that shows the results gained from these? Currently the only way to report on these is via the custom option although this can be scheduled it is only a CSV ...

Created almost 2 years ago by Guest

Reports

2