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1 Click to Vote

Response Performance Report

It is a little confusing to navigate to the Response Performance Report and not get much insight regarding response rates. I'd like to be able to see, in a certain time frame, how many people responded and what percentage the response rates we...

Created 11 days ago by Guest

Reports

0
4 Click to Vote

Additional Tag Breakdown in Feedback Breakdown

Currently the feedback breakdown only allows a primary and secondary tag breakdown, it would be helpful to extend this capability to multiple tags (at least 3). For example, Supercamps break down their reports by venue, course and age of child on ...

Created 3 months ago by Vicki Daruvalla

Reports

0
3 Click to Vote

Industry Comparison Report - average rating (rather than monthly average)

At the moment, when you do an industry comparison report you cannot average out the star rating over a period (e.g. compare the average star rating across merchants over a 1 year period) - it's currently broken down monthly

Created 3 months ago by Guest

Reports

1
1 Click to Vote

Insight Tags - improving reports / views

When viewing insight tag summaries, the graph displays ALL keys and themes. If I wanted to be able to group certain keys together, I can't. I have to download the data as a CSV and then manipulate the data outside of the Feefo Hub. If I then w...

Created about 1 month ago by Guest

Reports

0
2 Click to Vote

Date of last review to be added as a column in download feedback report.

My client is an estate agent and uses 3 review platforms - Feefo, allAgents & Google reviews. They want each platform to have an equal share of reviews without duplication. They produce a quarterly report from Feefo using the download feedback...

Created 3 months ago by Guest

Reports

0
21 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created over 3 years ago by James Bush

Review Promotion / Reports

5
13 Click to Vote

Re-rated feedbacks report

It would be useful to have a report which tells you how many customers have re-rated their feedback.

Created almost 4 years ago by Guest

Reports

0 Planned
11 Click to Vote

Feefo need to have changeable settings so that response time can be in conjuction with working hours

Not all businesses work Monday to Friday 9am to 5pm and therefore negative feedback posted on a Friday evening will not get responded to until Monday thus making the response time higher but inaccurate as the business is closed. We need to be abl...

Created almost 4 years ago by Guest

Reports

0
2 Click to Vote

Allow user to determine whether feedback is positive or negative - Feedback Tab

In the Feedback tab - when reviewing the feedback the system uses AI to pick out certain words and provides a score that determines whether the feedback was positive or negative and associates a score with it e.g. "Positive: 90" or "Negative: -30"...

Created 9 months ago by Guest

Reports

2
11 Click to Vote

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Customers don't exactly behave the same way, and so knowing what medium they use to access their emails may allow you to further reach out to them and market them in slightly different ways.

Created almost 4 years ago by Nick Kanonis

Reports

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