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1 Click to Vote

Longer scroll on NPS feedback pages

I can't select anything above 10 records per page as the options are below the fold and I can't reach them.

Created 12 days ago by Guest

Reports

1 Require more information
1 Click to Vote

Last review date for multiple branches

is there a way in the feedback breakdown report to show the last review date for each branch. currently the only way to see the last review for a branch is to filter the feedback by sales tag - if you have more than 10 branches this is very time ...

Created 19 days ago by Guest

Reports

1
2 Click to Vote

Amount of Feefos completed per agent

At the moment the reporting doesn't show the amount of Feefo replied per agent. This will enable managers to look at the amount of responses per agent so we can advise on their productivity.

Created 2 months ago by Guest

Reports

1
1 Click to Vote

a % meter that shows you how far you are from increasing/decreasing to a new score (for ex. 89% on way to move from 4.5 to 4.5)

This will allow us to see how negative and positive ratings impact scores real time, and act as a motivator to imform team of how close/far we are from our foals daily.

Created about 1 month ago by Philip Muller

Dashboard / Reports

1
20 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created over 2 years ago by James Bush

Reports / Advertising

5
1 Click to Vote

To easily identify which link the client left feedback to. The original email or the reminder

This is useful as we run campaigns on a reminder email and offer the client a small perk.

Created 2 months ago by Claire Cheater

Reports / Campaigns

0
3 Click to Vote

Feefo Reports that show the click through rates on integration widgets and lightboxes etc

This is what a merchant said (UC blinds) after adding the Google Tracking ID I’ve just found feefo.com referrals, but that only tells me how many came from my feefo page, not how many have been on it. Is there any way of telling how many people c...

Created 10 months ago by Guest

Reports

1
10 Click to Vote

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Customers don't exactly behave the same way, and so knowing what medium they use to access their emails may allow you to further reach out to them and market them in slightly different ways.

Created almost 3 years ago by Nick Kanonis

Reports

0
9 Click to Vote

Feefo need to have changeable settings so that response time can be in conjuction with working hours

Not all businesses work Monday to Friday 9am to 5pm and therefore negative feedback posted on a Friday evening will not get responded to until Monday thus making the response time higher but inaccurate as the business is closed. We need to be abl...

Created over 2 years ago by Guest

Reports

0
2 Click to Vote

Manage Feedback Req - sent/reminders Status/type columns

Its really confusing to switch between sent and reminders, status and type drop down menus, i can never find the emails i'm looking for. It would be much easier to have an extra column so on one email/sale you can see when it was sent and when th...

Created 8 months ago by Teresa Kirsch

Reports

0

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