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20 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created almost 3 years ago by James Bush

Reports / Advertising

5
2 Click to Vote

Amount of Feefos completed per agent

At the moment the reporting doesn't show the amount of Feefo replied per agent. This will enable managers to look at the amount of responses per agent so we can advise on their productivity.

Created 5 months ago by Guest

Reports

1
1 Click to Vote

Longer scroll on NPS feedback pages

I can't select anything above 10 records per page as the options are below the fold and I can't reach them.

Created 3 months ago by Guest

Reports

1 Require more information
10 Click to Vote

Feefo need to have changeable settings so that response time can be in conjuction with working hours

Not all businesses work Monday to Friday 9am to 5pm and therefore negative feedback posted on a Friday evening will not get responded to until Monday thus making the response time higher but inaccurate as the business is closed. We need to be abl...

Created almost 3 years ago by Guest

Reports

0
1 Click to Vote

Last review date for multiple branches

is there a way in the feedback breakdown report to show the last review date for each branch. currently the only way to see the last review for a branch is to filter the feedback by sales tag - if you have more than 10 branches this is very time ...

Created 4 months ago by Guest

Reports

1
10 Click to Vote

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Customers don't exactly behave the same way, and so knowing what medium they use to access their emails may allow you to further reach out to them and market them in slightly different ways.

Created about 3 years ago by Nick Kanonis

Reports

0
3 Click to Vote

Feefo Reports that show the click through rates on integration widgets and lightboxes etc

This is what a merchant said (UC blinds) after adding the Google Tracking ID I’ve just found feefo.com referrals, but that only tells me how many came from my feefo page, not how many have been on it. Is there any way of telling how many people c...

Created about 1 year ago by Guest

Reports

1
1 Click to Vote

a % meter that shows you how far you are from increasing/decreasing to a new score (for ex. 89% on way to move from 4.5 to 4.5)

This will allow us to see how negative and positive ratings impact scores real time, and act as a motivator to imform team of how close/far we are from our foals daily.

Created 4 months ago by Philip Muller

Dashboard / Reports

1
8 Click to Vote

Re-rated feedbacks report

It would be useful to have a report which tells you how many customers have re-rated their feedback.

Created almost 3 years ago by Guest

Reports

0 Planned
1 Click to Vote

To easily identify which link the client left feedback to. The original email or the reminder

This is useful as we run campaigns on a reminder email and offer the client a small perk.

Created 5 months ago by Claire Cheater

Reports / Campaigns

0

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