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2 Click to Vote

Feedback Rerate Reporting

I am working with a client who would like to be able to report on rerated reviews. Their customer services agents, for example, have KPIs / Targets based on review ratings but also the volume of negative reviews they are able to turn around to hav...

Created 8 Jul 03:37pm by Guest

Reports

0
2 Click to Vote

Combine Feedback Requests with Feedback Reminder Report

At the moment you need 2 reports to view the feedback requests sent and the reminders generated thereafter. It would be great to have 1 report to see exactly what was sent out, who was then reminded as well as any who responded. All on one repor...

Created 11 Jun 08:54am by Guest

Reports

0
21 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created 3 Jun 09:12am by James Bush

Review Promotion / Reports

5
4 Click to Vote

Additional Tag Breakdown in Feedback Breakdown

Currently the feedback breakdown only allows a primary and secondary tag breakdown, it would be helpful to extend this capability to multiple tags (at least 3). For example, Supercamps break down their reports by venue, course and age of child on ...

Created 13 Nov 08:51pm by Vicki Daruvalla

Reports

0
1 Click to Vote

Feedback Report received from Feedback Tab - custom questions in one column

The client uses the feedback report from the feedback tab - however their custom questions appear in one column, rather than split into individual columns, like the Download Feedback Report with custom questions selected. Merchant would like Cust...

Created 27 Jul 11:53am by Guest

Reports

0
14 Click to Vote

Re-rated feedbacks report

It would be useful to have a report which tells you how many customers have re-rated their feedback.

Created 15 Apr 10:13am by Guest

Reports

0 Likely to implement
3 Click to Vote

Industry Comparison Report - average rating (rather than monthly average)

At the moment, when you do an industry comparison report you cannot average out the star rating over a period (e.g. compare the average star rating across merchants over a 1 year period) - it's currently broken down monthly

Created 6 Nov 02:46pm by Guest

Reports

1
2 Click to Vote

Response Performance Report

It is a little confusing to navigate to the Response Performance Report and not get much insight regarding response rates. I'd like to be able to see, in a certain time frame, how many people responded and what percentage the response rates we...

Created 7 Feb 03:54pm by Guest

Reports

0
12 Click to Vote

Feefo need to have changeable settings so that response time can be in conjuction with working hours

Not all businesses work Monday to Friday 9am to 5pm and therefore negative feedback posted on a Friday evening will not get responded to until Monday thus making the response time higher but inaccurate as the business is closed. We need to be abl...

Created 6 May 10:36am by Guest

Reports

0
11 Click to Vote

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Customers don't exactly behave the same way, and so knowing what medium they use to access their emails may allow you to further reach out to them and market them in slightly different ways.

Created 29 Feb 03:27pm by Nick Kanonis

Reports

0