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23 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 12 months ago by Guest

Alerts, notifications & scheduling

0
27 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created over 1 year ago by Guest

Alerts, notifications & scheduling

3
1 Click to Vote

Alert when feedback not actioned after X time frame

It would be really useful to be able to set up an alert to an individual when a customer's feedback has not been actioned after a certain amount of time. This would enable management to ensure their SLAs and customer service levels are being maint...

Created about 1 month ago by Guest

Alerts, notifications & scheduling

0
2 Click to Vote

Add "last quarter" as a field within the timeframe

Useful because lots of business report on a quarterly basis - when scheduling reports we're unable to do this quarterly currently

Created 3 months ago by Guest

Hub usability / Alerts, notifications & scheduling

0
4 Click to Vote

Restrict feedback requests at unsociable hours

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue. To me it would make sense to restrict feedback requests between...

Created about 1 year ago by Guest

Alerts, notifications & scheduling

3
2 Click to Vote

Failure Reports and Notification Emails

As a developer I need to know when/if feed imports fail. We automate the entire procedure so that we don't have to hold its hand through the entire process. I'd like to have an option so that I can Opt-In to just failure emails or be able to set u...

Created 8 months ago by Guest

Uploading sales / Alerts, notifications & scheduling

1
3 Click to Vote

Different logos on campaigns and forms

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

Created about 1 year ago by Guest

Alerts, notifications & scheduling

0 Planned
1 Click to Vote

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Currently I believe if you set a user up with NPS alerts you can't limit it to specific campaigns or tags as you can when setting up a user with access to the hub. They have to receive NPS alerts for all campaigns or tags

Created 6 months ago by Guest

Alerts, notifications & scheduling

0
6 Click to Vote

Special email alert for review reassessments

Hi, It would be interesting to have the option to enable email alerts for review reassessments from clients. This way we wouldn't have to receive all reviews from 1-5 stars but only those which we manage to revert.

Created almost 3 years ago by Guest

Alerts, notifications & scheduling

3
2 Click to Vote

Real time notification of all new feedbacks

To address concerns, good or bad feedback the fastest way.

Created 12 months ago by Guest

Alerts, notifications & scheduling

1