We love new ideas!

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

To address concerns, good or bad feedback the fastest way.

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue. To me it would make sense to restrict feedback requests between...

Here at Direct2florist our customers are sending flowers. There is a review reminder request sent by Feefo called "Not yet tried". This is quite confusing/not appropriate for our customers, since flowers are not an item to be "tried". Can we have ...

Hi, It would be interesting to have the option to enable email alerts for review reassessments from clients. This way we wouldn't have to receive all reviews from 1-5 stars but only those which we manage to revert.

Basically issue is, when I get the email to say there is feedback, the content of the email is so spread out that I have scroll down the screen to actually read the feedback. This is not seem to be a big deal, but I am on the computer all day lon...

This information used to feature in service notifications and it was inexplicably removed. Meaning that when we now receive our feedback, we cannot know what it is actually referring to or what team they got great service from without cross refer...

The ability to amend the email subject line for when we get notified that someone has left feedback would be really useful. It would be good to have the email address not the name in the subject line. This would allow for auto allocation of t...