Alerts, notifications & scheduling

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Currently I believe if you set a user up with NPS alerts you can't limit it to specific campaigns or tags as you can when setting up a user with access to the hub. They have to receive NPS alerts for all campaigns or tags

Created 4 Sep 09:56am by Guest

Alerts, notifications & scheduling

0

2 Click to Vote

Failure Reports and Notification Emails

As a developer I need to know when/if feed imports fail. We automate the entire procedure so that we don't have to hold its hand through the entire process. I'd like to have an option so that I can Opt-In to just failure emails or be able to set u...

Created 2 Jul 08:19am by Guest

Uploading sales / Alerts, notifications & scheduling

1

34 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 4 Mar 04:34pm by Guest

Alerts, notifications & scheduling

1

2 Click to Vote

Real time notification of all new feedbacks

To address concerns, good or bad feedback the fastest way.

Created 28 Feb 09:03am by Guest

Alerts, notifications & scheduling

1

3 Click to Vote

Different logos on campaigns and forms

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

Created 6 Feb 01:54pm by Guest

Alerts, notifications & scheduling

0 Planned

2 Click to Vote

"Not Yet Tried"...... Can we have ability to change these words?

Here at Direct2florist our customers are sending flowers. There is a review reminder request sent by Feefo called "Not yet tried". This is quite confusing/not appropriate for our customers, since flowers are not an item to be "tried". Can we have ...

Created 21 Jan 02:38pm by Guest

Alerts, notifications & scheduling

2

4 Click to Vote

Restrict feedback requests at unsociable hours

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue. To me it would make sense to restrict feedback requests between...

Created 7 Dec 03:10pm by Guest

Alerts, notifications & scheduling

3

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Filter by status

Filter by category

Alert when feedback not actioned after X time frame

Sale Upload Failed Emails

Add "last quarter" as a field within the timeframe

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Failure Reports and Notification Emails

To be notified if a customer replies or re-rates their feedback

Real time notification of all new feedbacks

Different logos on campaigns and forms

"Not Yet Tried"...... Can we have ability to change these words?

Restrict feedback requests at unsociable hours

Filter by status

Filter by category

Identify yourself with your email address

Alert when feedback not actioned after X time frame

Sale Upload Failed Emails

Add "last quarter" as a field within the timeframe

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Failure Reports and Notification Emails

To be notified if a customer replies or re-rates their feedback

Real time notification of all new feedbacks

Different logos on campaigns and forms

"Not Yet Tried"...... Can we have ability to change these words?

Restrict feedback requests at unsociable hours