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Feedback Notification: Include Images Left by Customers

When you email us to tell us that we’ve had feedback, it doesn’t seem to say whether or not the customer has left photos. Sometimes this can be overlooked by us and it’s a bit of a faff logging in to check this. Is it possible to either show a sni...

Created 8 Jan 03:34pm by Guest

Responding to feedback

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Copying in Responses to Surveys

It would be really useful when responding to a customer review to have the ability to bcc or cc another person by having the ability to add an email recipient

Created 3 Jan 06:21pm by David Hart

Surveys / Responding to feedback

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Pop up is very irritating

When I write thankyou reviews the pop up keeps coming up asking if I want to leave the review, it makes my reply lengthy and wastes my time. I also dislike having to review every conversation I have, most are very helpful - but there is no rea...

Created 23 Nov 03:55pm by Guest

Responding to feedback

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Add a "like" button so we can acknowledge the review without having to add a comment (Same as Google review options)

Google use a "like" button, similar to Facebook. This allows me to acknowledge that I've seen your 5 star review, without having to leave a comment. There's only so many ways you can say thanks for your review etc, without it looking repetitive on...

Created 15 Sep 07:38am by Jane Clark

Responding to feedback

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Flag for moderation improvement

When you flag for moderation provide a feature to upload your evidence. Every time I flag feedback someone from the support team asks me for evidence. If I could upload the evidence when I flagged the feedback this would save so much of everybodie...

Created 1 Jul 07:48am by Guest

Responding to feedback

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Auto-save replies/send for approval

Now and again a review may take time to craft, or you may begin writing then need to go and see another department - or even start writing then be called into a meeting. Sometimes the auto logout feature means you will lose anything you had writt...

Created 27 Feb 01:03pm by Mark Allaway

Responding to feedback

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See Review Author's Name When Responding to Feedback

We like to respond personally to our reviews. We are currently seeing the name pulled from our billing information and not the name that the author is entering. We would prefer to see the author's chosen name, so we can be sure to respond appropri...

Created 25 Feb 10:33pm by Guest

Responding to feedback

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Ability to Add Attachments to Responds from Companies

It would be good if brands could reply with attachments. We take quality control photos before we ship out our products and sometimes, it would be useful to show these in response to negative feedback so that others can make their own minds up on ...

Created 12 Feb 03:41pm by Guest

Responding to feedback

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Auto Response to customer reviews

I think the functionality to auto respond to customers reviews would be beneficial. Especially if you receive a high volume of 4/5 star reviews, which need to be acknowledged. This would save resource time for a business.

Created 30 Jul 02:33pm by Guest

Responding to feedback

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links not working

When you reply to customer feedback and leave a link, the links do not work. If you are replying to negative feedback this upsets the customers even more because it creates frustration. Everyone in the world hates links that don't work. Either fix...

Created 10 Jul 03:38pm by Guest

Responding to feedback

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