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The watermarks for the service review feedback and dropdown custom questions are both italicized. The watermark for free text custom questions is not. This causes the feedback form to be incongruent. All questions should be able to be formatted th...

Be able to send a video to customers to ask them to leave a review - this making it more personal to the customer and so the customer can put a face to the team that helped them with their purchase.

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

This is useful as we run campaigns on a reminder email and offer the client a small perk.

The mange feedback request section is so confusing. Can it not be a simple list like Trustpilot do?? Its so hard to figure out which emails have gone and which are waiting, which are a reminder. I just want to know whats gone and whats waiting,...

We sell holidays rather than tangible assets, so it would be great if we could tailor the review category titles to 'Booking Experience' and 'Holiday Experience' or something similar. Naturally, we want to capture both 'Product' and 'Service' rati...

The new carousel feature only shows reviews that have a review title. Unfortunately many of our customers neglect to complete this field making their reviews ineligible for the carousel, Can the review field be made mandatory to circumvent this is...

Using either Chrome or Safari on Mac OSx High Sierra: Campaigns > Manage Feedback Requests: The Bulk options select box has no options in it Campaigns > Manage campaigns > Edit campaign > Campaign preferences > Thank you message...

A few merchants especially insurance have different logos for home/car etc it would be good if can change the logos and images per campaign to cover these so they do not require multiple levels

The Manage Feedback requests now appear under the campaign tab. We previously used this data to see what reference to apply to the next Order Ref we sent out but now it is a bit hit and miss as to whether we select the correct one unless we keep ...