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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 2 days ago by Guest

Campaign Management

0
2 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created about 1 month ago by Guest

Campaign Management

0
1 Click to Vote

Bulk deletion

Having been through the torturous ordeal of having to delete thousands of pending invites we didn't want to send by having to do batches of 50 at a time and being so slow can you introduce a bulk deletion option

Created 24 days ago by Guest

Campaign Management

0
19 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created almost 2 years ago by Guest

Campaign Management

3 Likely to implement
6 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created 9 months ago by Guest

Campaign Management

0
3 Click to Vote

Allow different feedback request times, on different days.

We send out feedback requests at 10am on a Saturday and get a really good response rate. Sending requests out at 10am on a weekday has a really poor response rate though so, we have to remember to amend the time of the feedback requests of the ca...

Created 7 months ago by Guest

Campaign Management

0
2 Click to Vote

Changing the wording/option in feedback form, product review settings - mandatory for negative rating.

A merchant has suggested changing the wording or options for the feedback form in the product review area. Currently you can select "Mandatory for negative rating" but it doesn't clearly define what a negative rating is, although we assume it's 1 ...

Created 5 months ago by Lydia Evling-Walton

Campaign Management

0
1 Click to Vote

Option to swap the service & product options in the feedback form

While editing the feedback form, it would be useful to be able to swap the order the service and product questions are answered. For companies where the product is the main focus, this could both help encourage more customers to respond (as it i...

Created 3 months ago by Guest

Campaign Management

0
4 Click to Vote

Marketing opt in tick box linked to mailchimp

Please could you add a tick box that allows those leaving positive the opportunity to sign up to newsletter or other marketing options.

Created about 1 year ago by Guest

Campaign Management

0
3 Click to Vote

To invite customers to leave feedback via video

Be able to send a video to customers to ask them to leave a review - this making it more personal to the customer and so the customer can put a face to the team that helped them with their purchase.

Created 12 months ago by Claire Cheater

Campaign Management

0