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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

25 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created 7 Nov 12:10pm by Guest

Campaign Management

3 Likely to implement
1 Click to Vote

Enabe the Feedback Form to request Product Review first

When people leave reviews they often just leave company reviews and its important for us to get Product reviews, moreso than service reviews. So to ask for product reviews first would enable that. We can currently only remove the service reviews ...

Created 18 Nov 11:26am by Guest

Campaign Management

0
4 Click to Vote

Minimum Interval for Clients using CMT

If a client is using CMT to trigger out various types of campaigns, it would be great, as part of the campaign settings, to be able to control a minimum interval period on a campaign by campaign basis. If we then wanted to apply a minimum interval...

Created 26 Feb 03:13pm by Guest

Campaign Management

0
7 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created 29 Jan 11:12am by Guest

Campaign Management

0
3 Click to Vote

Ability to change minimal interval period at campaign level

We do not want customers to receive multiple requests in a short period of time for the same area of their journey, for example a customer could purchase and then claim, we would want the to receive 2 feedback requests for these events. If a custo...

Created 20 Feb 03:13pm by Abi Slater

Campaign Management

0
4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 17 Oct 12:15pm by Guest

Campaign Management

0
3 Click to Vote

Splitting service and product without relying on the data.

I keep getting push back from customers when looking at CMT for pre and post because it a big job for them to update the data to send pre and post campaigns. It would be great if you could create rule within the hub to do this. I.e create a campai...

Created 1 Nov 12:31pm by Guest

Campaign Management

1
3 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 17 Sep 12:25pm by Guest

Campaign Management

1 Planned
4 Click to Vote

Allow different feedback request times, on different days.

We send out feedback requests at 10am on a Saturday and get a really good response rate. Sending requests out at 10am on a weekday has a really poor response rate though so, we have to remember to amend the time of the feedback requests of the ca...

Created 27 Mar 10:55am by Guest

Campaign Management

0
6 Click to Vote

Make the review title a mandatory field and put it above the review field

The new carousel feature only shows reviews that have a review title. Unfortunately many of our customers neglect to complete this field making their reviews ineligible for the carousel, Can the review field be made mandatory to circumvent this is...

Created 7 Sep 01:49pm by Guest

Campaign Management

0