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4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 4 months ago by Guest

Campaign Management

0
3 Click to Vote

Splitting service and product without relying on the data.

I keep getting push back from customers when looking at CMT for pre and post because it a big job for them to update the data to send pre and post campaigns. It would be great if you could create rule within the hub to do this. I.e create a campai...

Created 4 months ago by Guest

Campaign Management

1
19 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created over 2 years ago by Guest

Campaign Management

3 Likely to implement
3 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 5 months ago by Guest

Campaign Management

0
6 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created about 1 year ago by Guest

Campaign Management

0
4 Click to Vote

Allow different feedback request times, on different days.

We send out feedback requests at 10am on a Saturday and get a really good response rate. Sending requests out at 10am on a weekday has a really poor response rate though so, we have to remember to amend the time of the feedback requests of the ca...

Created 11 months ago by Guest

Campaign Management

0
4 Click to Vote

Marketing opt in tick box linked to mailchimp

Please could you add a tick box that allows those leaving positive the opportunity to sign up to newsletter or other marketing options.

Created over 1 year ago by Guest

Campaign Management

0
2 Click to Vote

Changing the wording/option in feedback form, product review settings - mandatory for negative rating.

A merchant has suggested changing the wording or options for the feedback form in the product review area. Currently you can select "Mandatory for negative rating" but it doesn't clearly define what a negative rating is, although we assume it's 1 ...

Created 9 months ago by Lydia Evling-Walton

Campaign Management

0
1 Click to Vote

Bulk deletion

Having been through the torturous ordeal of having to delete thousands of pending invites we didn't want to send by having to do batches of 50 at a time and being so slow can you introduce a bulk deletion option

Created 5 months ago by Guest

Hub usability / Campaign Management

0
6 Click to Vote

Make the review title a mandatory field and put it above the review field

The new carousel feature only shows reviews that have a review title. Unfortunately many of our customers neglect to complete this field making their reviews ineligible for the carousel, Can the review field be made mandatory to circumvent this is...

Created over 2 years ago by Guest

Campaign Management

0