We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

3 Click to Vote

Ability to use Bold/Italic text in feedback emails

The ability to add bold or italic text to feedback emails and forms would help merchants when they wanted to emphasis a particular part of the request. It would also be helpful if certain words could be in different font colours and sizes. I bel...

Created over 2 years ago by Guest

Campaign Management

0
3 Click to Vote

Copy a custom question

It would be helpful to copy an existing custom question when adding another question. Many times all the fields are the same except for the question itself and this would be a time saver rather than retyping all the fields each time.

Created over 2 years ago by Jen Jackson

Campaign Management

1
1 Click to Vote

clickable link throughs in the merchants thank you page

Currently merchants have the ability to cusomise their thank you page - however if they provide a link in the thank you page, i.e. to a 'vote for us' page or 'reccomend a friend page' the link does not work, you have to copy and paste it in a new...

Created over 2 years ago by Guest

Campaign Management

1
4 Click to Vote

Revert back to previous Feedback expiry options

The Feedback expiry is now set to a minimum of 6 months - please can you revert back to the previous options where the user could set the expiry a number of weeks after sending if necessary

Created over 2 years ago by Guest

Campaign Management

3
4 Click to Vote

A different logo uploaded for Feefo page versus email and survey templates

By having a logo uploaded to feefo public facing webpage that is more flexible (allowing for PNG, transparency, etc) would help make the customer experience more in-tune with the brand. It would be nice to have a different logo than the one used i...

Created almost 3 years ago by Guest

Campaign Management / Public Reviews Page

1
4 Click to Vote

Trigger Emails Based on Fulfillment Status

A problem for companies that deliver bigger or more delicate products, or import items from abroad, is that there is a vast range of delivery times across these different specialty products. For example, we sell both furniture and small goods onli...

Created almost 3 years ago by Guest

Campaign Management

0 Already exists
2 Click to Vote

Ability to re-send a reply link

Sometimes our customers delete both their original feedback and the response email, we would like the ability to re-send the link which will take the customer back into their feedback to respond after our reply.

Created over 3 years ago by Maddie Russell

Campaign Management

0

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by Status

Filter by Category

Ability to use Bold/Italic text in feedback emails

Copy a custom question

clickable link throughs in the merchants thank you page

Revert back to previous Feedback expiry options

A different logo uploaded for Feefo page versus email and survey templates

Trigger Emails Based on Fulfillment Status

Ability to re-send a reply link

Filter by Status

Filter by Category

Identify yourself with your email address

Ability to use Bold/Italic text in feedback emails

Copy a custom question

clickable link throughs in the merchants thank you page

Revert back to previous Feedback expiry options

A different logo uploaded for Feefo page versus email and survey templates

Trigger Emails Based on Fulfillment Status

Ability to re-send a reply link