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4 Click to Vote

Rateable Attributes in Enter Individual Sale

When a merchant uploads via a data sheet they have the option to use rateable attributes, when uploading on the individual basis this is not an option. Are we able to add in this field?

Created 9 months ago by Sarah CA

Uploading sales

0
2 Click to Vote

Failure Reports and Notification Emails

As a developer I need to know when/if feed imports fail. We automate the entire procedure so that we don't have to hold its hand through the entire process. I'd like to have an option so that I can Opt-In to just failure emails or be able to set u...

Created 6 months ago by Guest

Uploading sales / Alerts, notifications & scheduling

1
2 Click to Vote

Ability to use Order Ref more than once if customer details are different

Due to the nature of our business, we often have repeat customers i.e. they sell back to us the car they bought from us and we then re-sell that. If it is a different customer then they system should allow us to send a review to the new owner.

Created 8 months ago by Guest

Uploading sales

0
1 Click to Vote

Change the feedback date on indivudal sales lines once uploaded and in pending

Merchants who send data i.e. via Shopify have no ability to add a feedback date to override their feedback preferences - so if they have clients abroad to whom lead delivery times are longer this can cause a problem, however if they could change t...

Created 8 months ago by Guest

Uploading sales

1
1 Click to Vote

Easy Salesforce Integration

The feefo platform is quite geared towards ecommerce. As a B2B business with different sales cycles, shipping times etc it has become very manual to upload our sales to feefo. It would be great if it could be integrated into a salesforce order sys...

Created about 1 year ago by Guest

Uploading sales

1
2 Click to Vote

Allow us to send 'Service Only' feedback request emails

We mainly sell B2B, and may deal with more than one contact at each customer (company), i.e. accounts contacts / managers / supervisors. These people may not necessarily place each order, and may not know ins and outs of all of each product, how...

Created about 2 years ago by Guest

Uploading sales

0 Already exists
2 Click to Vote

Reject only invalid lines and save the valid ones

Dear team, Currently as per the technical team, if a file has a greater than 2% error rate, the file is rejected for upload altogether. Instead only invalid lines should be rejected, with the rest to be uploaded. The thing is, i use an api to ...

Created over 2 years ago by Guest

Uploading sales

1
1 Click to Vote

Flag customers who want to be removed

I have had an issue recently where a customer does not want to receive the feedback request from us. Upon contacting you, i was told i cannot remove said customer from my list in case he has feefo requests pending from other companies. The troub...

Created over 1 year ago by Guest

Uploading sales

0
1 Click to Vote

Have different lists for status of feedback

When you log in to "manage feedback requests" all of the types of feedback are in one long list. This list includes people who you have sent to once, people you have sent to twice, and people who have already left feedback. Could you not have it s...

Created over 1 year ago by Guest

Uploading sales

0
2 Click to Vote

Increase error threshold to 5%

A customer have requested if it would be possible to increase the sales file error threshold to 5% in a future release.

Created over 2 years ago by Guest

Uploading sales

1