We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Ability to Add Attachments to Responds from Companies

It would be good if brands could reply with attachments. We take quality control photos before we ship out our products and sometimes, it would be useful to show these in response to negative feedback so that others can make their own minds up on ...

Created 6 days ago by Guest

Responding to feedback

0
1 Click to Vote

Match the fields on the individual sale upload form to the fields in the multiple sales spreadsheet

Useful for customers who have more than one saleschannel, and may need to log a few phone orders individually on top of using the plug in etc, or for smaller businesses with lower sales numbers per day, who will find it easier and more efficient t...

Created 8 days ago by Guest

Uploading sales

0
1 Click to Vote

Sharepoint Carousel

It would be great if we could have a Feefo Review carousel on our Sharepoint homepage, so staff can see reviews constantly.

Created 16 days ago by Chris Kerrigan

eCommerce plugins

0
65 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created about 3 years ago by mikhail myzgin

Responding to feedback

6 Planned
3 Click to Vote

Include product recommendations on feedback email

Include ability to add like products to the bottom of the feedback request email. Especially in the event of positive responses this could be a repeat custom driver. Showing the customer similar products they may not have seen on site. Ideally usi...

Created 3 months ago by Guest

Sales and product tagging

0
3 Click to Vote

Small UI improvements to setting up new users

When creating a batch of new users, it would be really useful to be able to copy another user and their settings and only edit their name / contact information or any other minor changes. It would speed up the process so much. Additionally, sm...

Created 3 months ago by Guest

Hub usability / Account setup

0
1 Click to Vote

Health scores for individual users

More insight for csm's

Created about 1 month ago by Guest

Feefo Essentials

1 Require more information
3 Click to Vote

User Audit Trail

It would be great to be able to easily see which user last accessed the system and made changes to campaigns, as an example. There has been an instance, for example, where a user has changed the settings on a campaign which has impacted response r...

Created 4 months ago by Guest

Account setup

0
2 Click to Vote

Session timeout warning

It would be helpful if the hub warned users before they are logged out.

Created 3 months ago by Guest

Hub usability

0
31 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created over 3 years ago by Guest

Responding to feedback

7 Require more information

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by Status

Filter by Category

Ability to Add Attachments to Responds from Companies

Match the fields on the individual sale upload form to the fields in the multiple sales spreadsheet

Sharepoint Carousel

Ability to send emails to customers requesting to change their reviews

Include product recommendations on feedback email

Small UI improvements to setting up new users

Health scores for individual users

User Audit Trail

Session timeout warning

Merchant able to add photos to a feedback

Filter by Status

Filter by Category

Identify yourself with your email address

Ability to Add Attachments to Responds from Companies

Match the fields on the individual sale upload form to the fields in the multiple sales spreadsheet

Sharepoint Carousel

Ability to send emails to customers requesting to change their reviews

Include product recommendations on feedback email

Small UI improvements to setting up new users

Health scores for individual users

User Audit Trail

Session timeout warning

Merchant able to add photos to a feedback