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1 Click to Vote

links not working

When you reply to customer feedback and leave a link, the links do not work. If you are replying to negative feedback this upsets the customers even more because it creates frustration. Everyone in the world hates links that don't work. Either fix...

Created 10 days ago by Guest

Responding to feedback

0
62 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created over 2 years ago by mikhail myzgin

Responding to feedback

6 Planned
3 Click to Vote

Help tool for merchants on how a customer can re-rate/edit their feedback comments

Get questions daily from merchants on how a customer can re-rate their feedback and edit their comments, it doesn't appear to be self-explanatory. I have attached what I normally send to merchants in an email or live chat. Idea came from merchant...

Created 3 months ago by Guest

Feefo Essentials

1 Likely to implement
4 Click to Vote

Rateable Attributes in Enter Individual Sale

When a merchant uploads via a data sheet they have the option to use rateable attributes, when uploading on the individual basis this is not an option. Are we able to add in this field?

Created 4 months ago by Sarah CA

Uploading sales

0
4 Click to Vote

Product Catalogue spreadsheet to be added to the Hub

Please can we have the Product Catalogue spreadsheet added to the hub under manage manual catalogue so this is accessible to all without the Feefo team needing to send this out.This will help those customers going through Virtual Implementation.

Created 4 months ago by Sarah CA

Product catalogue

0
30 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created almost 3 years ago by Guest

Responding to feedback

7 Require more information
2 Click to Vote

Ability to use Order Ref more than once if customer details are different

Due to the nature of our business, we often have repeat customers i.e. they sell back to us the car they bought from us and we then re-sell that. If it is a different customer then they system should allow us to send a review to the new owner.

Created 3 months ago by Guest

Uploading sales

0
2 Click to Vote

Notes et al

1. Have area to add notes for reference for next time i log on so i know when i last reviewed up to. 2. When writing response to customer, ensure the screen doesnt disappear forever when you click off the response page. Need to zoom out. Can you ...

Created 3 months ago by Guest

Responding to feedback

0
4 Click to Vote

Show the Custom Question Feedback at user level

this doesn't need to be shown to the public but currently we have to download and export data to review NPS feedback the answers to custom questions, for agents who are responding online - they may miss important feedback that needs to be acted on.

Created 6 months ago by Abi Slater

Responding to feedback

7 Likely to implement
25 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created over 3 years ago by Guest

Responding to feedback

1

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