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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

2 Click to Vote

Improve on-boarding

For new customers, it would be great to understand how to fully make the most out of feefo and use the testimonials/social proof across all types of content.

Created 27 days ago by Lisa Moon

Account setup

0
64 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created almost 3 years ago by mikhail myzgin

Responding to feedback

6 Planned
4 Click to Vote

Preview of brand profile before going live

It would be useful to have the functionality to generate a preview or view a test link of the brand profile page. It'd help both for sign off (particularly for financial product 'promotion') and to spot any problems before it's public.

Created 2 months ago by Guest

Account setup

0
31 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created about 3 years ago by Guest

Responding to feedback

7 Require more information
4 Click to Vote

Rateable Attributes in Enter Individual Sale

When a merchant uploads via a data sheet they have the option to use rateable attributes, when uploading on the individual basis this is not an option. Are we able to add in this field?

Created 7 months ago by Sarah CA

Uploading sales

0
4 Click to Vote

Product Catalogue spreadsheet to be added to the Hub

Please can we have the Product Catalogue spreadsheet added to the hub under manage manual catalogue so this is accessible to all without the Feefo team needing to send this out.This will help those customers going through Virtual Implementation.

Created 7 months ago by Sarah CA

Product catalogue

1
25 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created over 3 years ago by Guest

Responding to feedback

1
3 Click to Vote

Help tool for merchants on how a customer can re-rate/edit their feedback comments

Get questions daily from merchants on how a customer can re-rate their feedback and edit their comments, it doesn't appear to be self-explanatory. I have attached what I normally send to merchants in an email or live chat. Idea came from merchant...

Created 6 months ago by Guest

Feefo Essentials

1 Likely to implement
17 Click to Vote

Why not have just 1 response field instead of 2?

This can make the feedback experience more user friendly and can save time

Created about 3 years ago by Nick Kanonis

Responding to feedback

4
4 Click to Vote

Show the Custom Question Feedback at user level

this doesn't need to be shown to the public but currently we have to download and export data to review NPS feedback the answers to custom questions, for agents who are responding online - they may miss important feedback that needs to be acted on.

Created 9 months ago by Abi Slater

Responding to feedback

7 Likely to implement