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84 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created 15 Dec 01:08pm by mikhail myzgin

Responding to feedback

6 Likely to implement
1 Click to Vote

Feedback Notification: Include Images Left by Customers

When you email us to tell us that we’ve had feedback, it doesn’t seem to say whether or not the customer has left photos. Sometimes this can be overlooked by us and it’s a bit of a faff logging in to check this. Is it possible to either show a sni...

Created 8 Jan 03:34pm by Guest

Responding to feedback

0
1 Click to Vote

Copying in Responses to Surveys

It would be really useful when responding to a customer review to have the ability to bcc or cc another person by having the ability to add an email recipient

Created 3 Jan 06:21pm by David Hart

Surveys / Responding to feedback

0
1 Click to Vote

Mobile friendly Feefo hub

Would be useful to be able to monitor reviews from a mobile or tablet rather than a laptop. Or creating a Feefo hub app to be able to be more mobile friendly

Created 29 Dec 11:46am by Guest

Hub usability

0
5 Click to Vote

Set feedback request delay by region or country

We have had several 1 star reviews from customers based in Australia and the US because they have received the feedback request before they received their order.The 5-day delay we have set is perfect for our UK customers, which make up the vast ma...

Created 1 Jul 07:04am by Guest

Feefo Essentials

0
32 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created 18 Aug 01:44am by Guest

Responding to feedback

7 Require more information
3 Click to Vote

Different user tag permissions across multiple sub accounts

If a user is set up in two accounts on Feefo they currently can not have different tags allocated to their user settings per account. Different accounts may hold different tags and therefore, users need to have the ability to only access the tags ...

Created 20 Aug 10:21am by Guest

Account setup

0
1 Click to Vote

Pop up is very irritating

When I write thankyou reviews the pop up keeps coming up asking if I want to leave the review, it makes my reply lengthy and wastes my time. I also dislike having to review every conversation I have, most are very helpful - but there is no rea...

Created 23 Nov 03:55pm by Guest

Responding to feedback

0
27 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created 10 Mar 03:47pm by Guest

Responding to feedback

1
1 Click to Vote

increase the amount of password tried before you are locked out

increase the amount of password tried before you are locked out.pLEASE CHANGE THIS FROM 3 TO 5 AS SOMETIME CAPS LOCK IS ON or i forget to add a character and would like 5 goes

Created 26 Oct 11:48am by Guest

Account setup

0