We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Feedback Reports

It would be really handy to see who hasn't placed any feedback (from the people who have been sent the request for feedback emails). Also if they've received or been sent a follow up email requesting feedback. This would enable us to contact certa...

Created 5 Apr 04:26pm by Anthony York

Reports

1 Already exists
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Searching Sales

We could really use a way of searching or ordering the Sales area to check if any csv imported items have been imported correctly. I know you can order by date, but would be handy to be able to order via any of the columns. Could also do with you ...

Created 5 Apr 04:10pm by Anthony York

Reports

2
1 Click to Vote

Bounce Report (even if it has to be a legacy from earlier versions)

Hiya, Can we please have the bounce report redeployed on the site please? 'Menu Option: Reports > Housekeeping Reports > Emails That Bounced This is an obvious report! Please note, though, that you should download this and delete the list on...

Created 13 Mar 11:18am by James Forbes

Reports

0
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Functionality of time period setting on dashboard

I would like to be able to exclude a more recent period and isolate an historic period to understand the influence of changes in environment on customer responses.

Created 13 Mar 10:45am by Guest

Reports / Dashboard

3
1 Click to Vote

Would like to be able to click on the dashboard 1-5 star synopsis to see comments pertaining to that rating

I need to review the adverse comments each month, so being able to click on the 2 & 3 star ratings to review comments would be much more efficient. Currently I have to click multiple times to set the parameters in order to filter what I want.

Created 12 Jan 07:48pm by Guest

Dashboard

0
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Option to view year to date in 'select time period' on the Dashboard screen

is it possible please to add 'year to date' to the time period on the dashboard screen? It would be good to see how we are performing in the current year. Companies often have a yearly target or KPI and the yearly position would be very benefici...

Created 10 Jan 08:47am by Guest

Reports

0
1 Click to Vote

Button to view all negative feedback

It would be very useful for our contact centre, to have a button to show all un-responded feedback, that contains a negative service or product review (3 stars or below)?

Created 23 Dec 10:33am by Guest

Dashboard

3 Already exists
1 Click to Vote

Could Feefo change the user name of the email being sent to our customers from feedback@feefo.com to merchant@feefo.com?

If this is possible, we think it would result in higher response rates - it would better clarify the purpose of the email, highlight the relationship between Feefo and the merchant, and increase the chances that such an email becomes noticed in a ...

Created 19 Aug 11:24am by Nick Kanonis

Alerts, notifications & scheduling

2 Already exists
1 Click to Vote

Allow to filter on merchant in feedback page

We use a test merchant for feedback testing on our UAT website. However, all feedback from both our merchants appear in the feedback page. It would be good if there was a filter to select the applicable merchant.

Created 23 May 09:43am by Guest

Dashboard

0

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by status

Filter by category

Feedback Reports

Searching Sales

Bounce Report (even if it has to be a legacy from earlier versions)

Functionality of time period setting on dashboard

Would like to be able to click on the dashboard 1-5 star synopsis to see comments pertaining to that rating

Option to view year to date in 'select time period' on the Dashboard screen

Button to view all negative feedback

Could Feefo change the user name of the email being sent to our customers from feedback@feefo.com to merchant@feefo.com?

Allow to filter on merchant in feedback page

Filter by status

Filter by category

Identify yourself with your email address

Feedback Reports

Searching Sales

Bounce Report (even if it has to be a legacy from earlier versions)

Functionality of time period setting on dashboard

Would like to be able to click on the dashboard 1-5 star synopsis to see comments pertaining to that rating

Option to view year to date in 'select time period' on the Dashboard screen

Button to view all negative feedback

Could Feefo change the user name of the email being sent to our customers from feedback@feefo.com to merchant@feefo.com?

Allow to filter on merchant in feedback page