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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

3 Click to Vote

Add NPS to Dashboard

NPS is the only stat missing from the dashboard but this is the most important stat of all. would be great to add it to the dashboard so everything is in one place and we dont have to keep going to different reports. This is especially frustrati...

Created about 1 year ago by Laura Voss

Dashboard

0
3 Click to Vote

Different logos on campaigns and forms

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

Created over 1 year ago by Guest

Alerts, notifications & scheduling

0 Planned
2 Click to Vote

Failure Reports and Notification Emails

As a developer I need to know when/if feed imports fail. We automate the entire procedure so that we don't have to hold its hand through the entire process. I'd like to have an option so that I can Opt-In to just failure emails or be able to set u...

Created 11 months ago by Guest

Uploading sales / Alerts, notifications & scheduling

1
2 Click to Vote

Allow user to determine whether feedback is positive or negative - Feedback Tab

In the Feedback tab - when reviewing the feedback the system uses AI to pick out certain words and provides a score that determines whether the feedback was positive or negative and associates a score with it e.g. "Positive: 90" or "Negative: -30"...

Created 12 months ago by Guest

Reports

2
1 Click to Vote

Add new default date ranges

It has been requested to create additional default date ranges - at the moment these jump from 30 days to 12 months, it would be useful to have 3 month and 6 month options, or quarterly options

Created 6 months ago by George Candler

Reporting & Insight

0
6 Click to Vote

Special email alert for review reassessments

Hi, It would be interesting to have the option to enable email alerts for review reassessments from clients. This way we wouldn't have to receive all reviews from 1-5 stars but only those which we manage to revert.

Created about 3 years ago by Guest

Alerts, notifications & scheduling

3
2 Click to Vote

Private campaign review data via reviews api

Provide the ability to access private campaign data via the reviews api.

Created about 1 year ago by Guest

Reporting & Insight

1
2 Click to Vote

Real time notification of all new feedbacks

To address concerns, good or bad feedback the fastest way.

Created over 1 year ago by Guest

Alerts, notifications & scheduling

1
1 Click to Vote

Response Performance - Open / Non-Open Engagement Analysis

As a marketer, it would be useful to be able to do more with the open or non open data. For example, if I wanted to be able to identify the customers who never leave a review after being sent an email. The ability to be able to filter based on vol...

Created 8 months ago by Guest

Reporting & Insight

1
2 Click to Vote

Ability to see when customers have re-rated their feedback on the online portal

It would be helpful to see the number of customers that have re-rated their feedback on a MoM/ yearly basis on the online portal.

Created over 1 year ago by Abi Slater

Dashboard

1 Likely to implement