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2 Click to Vote

Date of last review to be added as a column in download feedback report.

My client is an estate agent and uses 3 review platforms - Feefo, allAgents & Google reviews. They want each platform to have an equal share of reviews without duplication. They produce a quarterly report from Feefo using the download feedback...

Created 6 Nov 02:08pm by Guest

Reports

0
3 Click to Vote

Add NPS to Dashboard

NPS is the only stat missing from the dashboard but this is the most important stat of all. would be great to add it to the dashboard so everything is in one place and we dont have to keep going to different reports. This is especially frustrati...

Created 4 Mar 11:33am by Laura Voss

Dashboard

0
6 Click to Vote

Special email alert for review reassessments

Hi, It would be interesting to have the option to enable email alerts for review reassessments from clients. This way we wouldn't have to receive all reviews from 1-5 stars but only those which we manage to revert.

Created 6 Apr 04:25pm by Guest

Alerts, notifications & scheduling

3
3 Click to Vote

Different logos on campaigns and forms

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

Created 6 Feb 01:54pm by Guest

Alerts, notifications & scheduling

0 Planned
4 Click to Vote

Ability to report on Customers who DID NOT leave feedback

Marketing purposes for merchants, increasing repsonse rates and ascertaining best ways to engage. Currently the Feefo system only enables you to download sales and download feedback, then laboriously having to cross reference the two files to asc...

Created 11 Jan 03:21pm by Dee Naylor

Reports

1
2 Click to Vote

Failure Reports and Notification Emails

As a developer I need to know when/if feed imports fail. We automate the entire procedure so that we don't have to hold its hand through the entire process. I'd like to have an option so that I can Opt-In to just failure emails or be able to set u...

Created 2 Jul 08:19am by Guest

Uploading sales / Alerts, notifications & scheduling

1
4 Click to Vote

Custom Question Report

To make life easier for merchants using custom questions could we have a standard report that shows the results gained from these? Currently the only way to report on these is via the custom option although this can be scheduled it is only a CSV ...

Created 21 Nov 05:30pm by Guest

Reports

2 Will not implement
2 Click to Vote

Allow user to determine whether feedback is positive or negative - Feedback Tab

In the Feedback tab - when reviewing the feedback the system uses AI to pick out certain words and provides a score that determines whether the feedback was positive or negative and associates a score with it e.g. "Positive: 90" or "Negative: -30"...

Created 4 Jun 07:51am by Guest

Reports

2
2 Click to Vote

Private campaign review data via reviews api

Provide the ability to access private campaign data via the reviews api.

Created 2 May 10:03am by Guest

Reporting & Insight

1
5 Click to Vote

Allow click through link to the product name that's being reviewed on feedback page

When leaving a response to the customer on their product review, it would be really useful to be able to click on the product name and see what product they ordered. That way I can leave a relevant response and maybe promote the product further by...

Created 14 Sep 12:33pm by Karen O'Shaughnessy

Dashboard

1