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29 Click to Vote

Text Analytics on all Feefo Feedback

It would be useful to know what topics are trending within my feefo feedback. I would like to be able to report on exactly what people are talking about within both their service and product feedback and understand how this effects customer satisf...

Created 18 Aug 07:51am by Kirsten Mclean

Reports

0 Shipped
15 Click to Vote

Negative Feedback Reports - Schedule Reports

An item I miss from the old platform is the ability to schedule reports showing all Negative Service and Negative Product feedback, from a specific time frame. It was useful to us to be able to send this weekly to relevant people within the busin...

Created 22 Nov 12:30pm by Emily Kirkland

Reports

1 Shipped
9 Click to Vote

Offer ability to choose sale date or feedback date in reports.

Hi, we have been using the reports part of the site and couldn't work out why a couple of negative feedbacks weren't showing in some tabs on your site when we were always specifiying the same timeframe. It turns out that some sections appear to be...

Created 4 May 10:43am by Guest

Reports

1 Shipped
4 Click to Vote

Feefo Reports that show the click through rates on integration widgets and lightboxes etc

This is what a merchant said (UC blinds) after adding the Google Tracking ID I’ve just found feefo.com referrals, but that only tells me how many came from my feefo page, not how many have been on it. Is there any way of telling how many people c...

Created 20 Feb 03:55pm by Guest

Reports

1 Shipped
6 Click to Vote

When keyword searching for reviews, it would be nice for the results to highlight the keyword within the text

instead of having to browse through both service and product field looking for the keyword (this becomes cumbersome especially with long reviews).

Created 19 Aug 06:34am by Nick Kanonis

Dashboard

1 Shipped
1 Click to Vote

Show referrals from Feefo to website

To demonstrate the effectiveness of Feefo, it would be useful to see some stats such as:The number of people clicking from the website to FeefoThe number of people viewing WidgetsThe number of people clicking from Feefo to the websiteThe number of...

Created 13 Mar 02:58pm by Guest

Performance profiling

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3 Click to Vote

From download feedback, support the ability to identify reviews which have been rerated

Provide the ability to identify reviews which have been re-rated from the download feedback CSV solution.

Created 17 May 10:51am by Guest

Reports

0 Shipped
2 Click to Vote

A Percentage column on the reports dashboard (feedback activity)

You have an overall percentage (service response rate), but I am interested in seeing that percentage by date under the Feedback Activity section as I have a feeling the response rate was better when I waited longer between our "sale" and our feed...

Created 22 Sep 10:44am by Guest

Reports

0 Shipped
1 Click to Vote

Choose your own email subject line for custom scheduled reports

It'd be helpful from an inbox management point of view if we could set our own custom email subject lines for custom reports we've created. Even if the subject line was taken from the report's description, that'd be better than nothing. Currently,...

Created 16 Nov 08:55am by Guest

Reports

2 Shipped
1 Click to Vote

Add 'Feedback type' column to CSV export for the 'Download feedback' report

https://admin.feefo.com/reports/download-feedback The 'feedback type' column appears online when running this report, but this column is then omitted when downloading the feedback in a CSV file. It would be most helpful if this column remained whe...

Created 24 Oct 01:52pm by Guest

Reports

3 Shipped