We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

2 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 29 days ago by Guest

Campaign Management

0
1 Click to Vote

Feefo Places - Product Feedback

To have as an option where some clients, usually companies who have brokers, sell one product - so the codes can be set up with generic product descriptions - each broker then has their own codes but it asks both a service and product question. (...

Created 20 days ago by Guest

Feefo Places

0
1 Click to Vote

Bulk deletion

Having been through the torturous ordeal of having to delete thousands of pending invites we didn't want to send by having to do batches of 50 at a time and being so slow can you introduce a bulk deletion option

Created 20 days ago by Guest

Campaign Management

0
19 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created almost 2 years ago by Guest

Campaign Management

3 Likely to implement
6 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created 9 months ago by Guest

Campaign Management

0
2 Click to Vote

How can a customer leave a product review for an item they never received?

Customers shouldn't be able to leave a product review for items they haven't actually received. Laura from Clothingsites suggests an improvement on this field, maybe a tick box to confirm they received the item and a review can only be left if t...

Created 4 months ago by Guest

Review form

0
1 Click to Vote

Allow Multiple choice answers on Custom Questions

We currently have a question which is free text and we can see multiple answers are given. We want to make this a drop-down for data reporting but need customers to be able to select multiple answers

Created 2 months ago by Sally Foster

Custom questions

0
17 Click to Vote

Review Input Error on (+) & (-) Choices

We have several customers leave an awesome comment and then leave a Poor or Very Poor Rating. After contacting them, they expressed their apologies as it was done in error. We, as the company, then ask them to update their response; this feels ...

Created over 3 years ago by Adam Brewer

Review form

6 Likely to implement
2 Click to Vote

Changing the wording/option in feedback form, product review settings - mandatory for negative rating.

A merchant has suggested changing the wording or options for the feedback form in the product review area. Currently you can select "Mandatory for negative rating" but it doesn't clearly define what a negative rating is, although we assume it's 1 ...

Created 5 months ago by Lydia Evling-Walton

Campaign Management

0
1 Click to Vote

Option to swap the service & product options in the feedback form

While editing the feedback form, it would be useful to be able to swap the order the service and product questions are answered. For companies where the product is the main focus, this could both help encourage more customers to respond (as it i...

Created 3 months ago by Guest

Campaign Management

0