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6 Click to Vote

Date reviews are sent to customer - Increase review rate response

Is it possible that the days set I. e 4 days can be from the despatch date? Not sales date Does it not make more sense to do it this way instead of the sales date as it needs time in transit and for the customers to look at the goods – then we sho...

Created 7 Dec 04:05pm by Guest

Imported reviews

1
2 Click to Vote

Customer first name only field option for reviews

Hi is it possible in the Feefo hub for an extra option for customer first name only so instead of using full name i.e. Mark Jones The code option can just take the first name I.e. Mark It makes the review a bit my personal just using the first n...

Created 17 Dec 11:25am by Guest

Review form

0
8 Click to Vote

Prevent folks reviewing PRODUCTS in the SERVICE section

I imagine everyone witnesses this problem... If you do then please support this idea.VERSION 2 OF THIS IDEA FOLLOWS...Customers hastily write product reviews in the service section. Then when they realise their mistake they either express their an...

Created 30 May 08:50am by Guest

Review form

3
1 Click to Vote

option on which days to send and not to send reviews

Certain days are better than others to send reviewsWhat if we have an option in the campaign settings on which days to sendi.e. a tick box for each day of the weekthen reviews are only sent on the ticked days for non send days the reviews are queu...

Created 15 Dec 12:50pm by Guest

Imported reviews

0
1 Click to Vote

opt out option - losing reviews

I noticed quite a few customers are opted out of Feefo receiving any emailsCan you not make the opt out form only to be from the actual website sending the review as it is from a specific email address set in the hubRemove all Feefo communication...

Created 11 Dec 03:00pm by Guest

Review form

0
25 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created 7 Nov 12:10pm by Guest

Campaign Management

3 Likely to implement
6 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created 14 Feb 11:45am by Sarah Elkins

Review Collection

1
1 Click to Vote

Enabe the Feedback Form to request Product Review first

When people leave reviews they often just leave company reviews and its important for us to get Product reviews, moreso than service reviews. So to ask for product reviews first would enable that. We can currently only remove the service reviews ...

Created 18 Nov 11:26am by Guest

Campaign Management

0
1 Click to Vote

Embedded review form

Trustpilot offers customers the abiity to embed the review form inside your website. For an online product which has users interacting with it this is great as you can ask the user for a review at the point they are actually using your product. Re...

Created 10 Nov 04:18pm by Phil Norton

Review form

1
2 Click to Vote

Custom questions viewable on dashboard/hub

We have a few custom quesitons for one of our campaigns. When I click on a review, it would be great to know how the reviewer has answered the custom questions. This is essential if we are to gain any value from them.

Created 19 Aug 11:48am by Guest

Custom questions

1