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5 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created about 2 months ago by Sarah Elkins

Review Collection

1
3 Click to Vote

Minimum Interval for Clients using CMT

If a client is using CMT to trigger out various types of campaigns, it would be great, as part of the campaign settings, to be able to control a minimum interval period on a campaign by campaign basis. If we then wanted to apply a minimum interval...

Created about 1 month ago by Guest

Campaign Management

0
3 Click to Vote

Ability to change minimal interval period at campaign level

We do not want customers to receive multiple requests in a short period of time for the same area of their journey, for example a customer could purchase and then claim, we would want the to receive 2 feedback requests for these events. If a custo...

Created about 2 months ago by Abi Slater

Campaign Management

0
2 Click to Vote

Show Trusted Service Award logo on Feefo merchant page

Hi SallyRe Re our conversation just now. It would be great if our Feefo merchant page (the one punters land on when they’re checking us out https://www.feefo.com/en-GB/reviews/opinionpanel-community?displayFeedbackType=SERVICE&timeFrame=YEAR) ...

Created about 1 month ago by ben marks

Review Collection

0
1 Click to Vote

Ability to amend client details post upload

Currently edit allows you to change email address only but would be useful to be able to make corrections/amendments noted after upload - client name/change of date (due to change of travel date)

Created about 1 month ago by Guest

Campaign Management

0
1 Click to Vote

Feefo Places - adding exta column in download codes file

Useful for merchants wanting to send out the link in an email - so as well as the Shortened URL field have the Shortened URL with the prefix https:// - this can then be used as a clickable link in an email sent from the merchant - I am using i...

Created about 1 month ago by Guest

Feefo Places

0
1 Click to Vote

Scale option for custom questions on review form

Example: how likely are you to use {{merchant name}} again? 1-5

Created about 1 month ago by Guest

Custom questions

0
1 Click to Vote

Automatic discount code generation through eCommerce plugins

This is something Yotpo offers that comes up on our calls with their clients

Created about 1 month ago by Guest

Campaign Management

0
1 Click to Vote

Customizable scales for product attributes

Change the wording to something besides bad and excellent. I've spoken with some CBD/cannabis companies and they would like the ability the give better descriptions of products using the attributes scales.

Created about 1 month ago by Guest

Review form

0
21 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created over 2 years ago by Guest

Campaign Management

3 Likely to implement