We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created 5 days ago by Sarah Elkins

Review Collection

1
1 Click to Vote

QR code for customers

A QR code linking to our review site - it would help with face to face sales as we could put the QR code on the receipt and customers would still be verified by link.

Created 13 days ago by Guest

Review form

0
1 Click to Vote

Create an App intergration with HubSpot CRM

We use HubSpot for all of our CRM needs including tracking quotes and bookings for our travel business. It would be most helpful to have a widget within HubSpot that would allow us to send a Feefo review request directly from the client's HubSpot ...

Created 27 days ago by Guest

Review Collection

1
3 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 3 months ago by Guest

Review form

0
4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 4 months ago by Guest

Campaign Management

0
3 Click to Vote

Splitting service and product without relying on the data.

I keep getting push back from customers when looking at CMT for pre and post because it a big job for them to update the data to send pre and post campaigns. It would be great if you could create rule within the hub to do this. I.e create a campai...

Created 4 months ago by Guest

Campaign Management

1
19 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created over 2 years ago by Guest

Campaign Management

3 Likely to implement
3 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 5 months ago by Guest

Campaign Management

0
2 Click to Vote

Product review question to be displayed before Service question in the form

Hi, We're an international training consultancy that has been collecting feedback from our delegates with feefo since April 18 with great results. Due to the nature of our business and the importance for us to request clients feedback after the...

Created 4 months ago by Ana Bonilla

Review form

0
2 Click to Vote

Reusable place codes

Having a code per store which can be printed on collateral and each customer can use the same code. This would save design/printing costs.

Created 4 months ago by Guest

Feefo Places

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