We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

8 Click to Vote

Prevent folks reviewing PRODUCTS in the SERVICE section

I imagine everyone witnesses this problem... If you do then please support this idea.VERSION 2 OF THIS IDEA FOLLOWS...Customers hastily write product reviews in the service section. Then when they realise their mistake they either express their an...

Created 30 May 08:50am by Guest

Review form

3
2 Click to Vote

Custom questions viewable on dashboard/hub

We have a few custom quesitons for one of our campaigns. When I click on a review, it would be great to know how the reviewer has answered the custom questions. This is essential if we are to gain any value from them.

Created 19 Aug 11:48am by Guest

Custom questions

1
6 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created 14 Feb 11:45am by Sarah Elkins

Review Collection

1
23 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created 7 Nov 12:10pm by Guest

Campaign Management

3 Likely to implement
3 Click to Vote

Minimum Interval for Clients using CMT

If a client is using CMT to trigger out various types of campaigns, it would be great, as part of the campaign settings, to be able to control a minimum interval period on a campaign by campaign basis. If we then wanted to apply a minimum interval...

Created 26 Feb 03:13pm by Guest

Campaign Management

0
3 Click to Vote

Ability to change minimal interval period at campaign level

We do not want customers to receive multiple requests in a short period of time for the same area of their journey, for example a customer could purchase and then claim, we would want the to receive 2 feedback requests for these events. If a custo...

Created 20 Feb 03:13pm by Abi Slater

Campaign Management

0
18 Click to Vote

Review Input Error on (+) & (-) Choices

We have several customers leave an awesome comment and then leave a Poor or Very Poor Rating. After contacting them, they expressed their apologies as it was done in error. We, as the company, then ask them to update their response; this feels ...

Created 1 Jun 04:57pm by Adam Brewer

Review form

6 Likely to implement
7 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created 29 Jan 11:12am by Guest

Campaign Management

0
4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 17 Oct 12:15pm by Guest

Campaign Management

0
3 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 28 Nov 05:29pm by Guest

Review form

0