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8 Click to Vote

Prevent folks reviewing PRODUCTS in the SERVICE section

I imagine everyone witnesses this problem... If you do then please support this idea.VERSION 2 OF THIS IDEA FOLLOWS...Customers hastily write product reviews in the service section. Then when they realise their mistake they either express their an...

Created 30 May 08:50am by Guest

Review form

3
18 Click to Vote

Review Input Error on (+) & (-) Choices

We have several customers leave an awesome comment and then leave a Poor or Very Poor Rating. After contacting them, they expressed their apologies as it was done in error. We, as the company, then ask them to update their response; this feels ...

Created 1 Jun 04:57pm by Adam Brewer

Review form

6 Likely to implement
3 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 28 Nov 05:29pm by Guest

Review form

0
9 Click to Vote

Encourage customers to write longer reviews

I have had a recent phone call with Google who told me that my seller rating stars aren't showing because not enough (minimum of 150 in the last 12 mts) are of a high quality. Well this doesn't explain a lot and I checked my reviews and one thing ...

Created 13 Jul 04:07pm by Guest

Review form

5 Planned
1 Click to Vote

Customizable scales for product attributes

Change the wording to something besides bad and excellent. I've spoken with some CBD/cannabis companies and they would like the ability the give better descriptions of products using the attributes scales.

Created 26 Feb 01:27pm by Phillip Hidy

Review form

0
2 Click to Vote

How can a customer leave a product review for an item they never received?

Customers shouldn't be able to leave a product review for items they haven't actually received. Laura from Clothingsites suggests an improvement on this field, maybe a tick box to confirm they received the item and a review can only be left if t...

Created 13 Jun 10:09am by Guest

Review form

0
1 Click to Vote

QR code for customers

A QR code linking to our review site - it would help with face to face sales as we could put the QR code on the receipt and customers would still be verified by link.

Created 5 Feb 03:31pm by Guest

Review form

0
1 Click to Vote

Clients to set their own minimum word count on service or product review

Gives our clients a little flexibility to choose their own word count, as at times businesses don't want their customers leaving one word service reviews such as 'Excellent'. And it also benefits in terms of having more content, which then leads t...

Created 19 Jul 08:30am by Guest

Review form

0
1 Click to Vote

Trigger Different Actions based on Feedback star that is selected

We're looking to include additional questions to our Feefo Feedback forms but we would like to ask a different set of questions based on the feedback star that the customer gives us. We have different questions for a customer who gives us one star...

Created 1 Jul 07:45pm by Guest

Review form

1 Require more information
2 Click to Vote

'Ordered extra size for choice' option as well as 'not tried yet'

As a clothing retailer, we would prefer if customers could choose a neutral 'I ordered an extra size for choice' rating, as we find that customers will order two sizes (i.e. because they're unsure of which size will fit better) but then review the...

Created 19 Sep 05:24pm by Guest

Review form

1