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2 Click to Vote

How can a customer leave a product review for an item they never received?

Customers shouldn't be able to leave a product review for items they haven't actually received. Laura from Clothingsites suggests an improvement on this field, maybe a tick box to confirm they received the item and a review can only be left if t...

Created 4 months ago by Guest

Review form

0
17 Click to Vote

Review Input Error on (+) & (-) Choices

We have several customers leave an awesome comment and then leave a Poor or Very Poor Rating. After contacting them, they expressed their apologies as it was done in error. We, as the company, then ask them to update their response; this feels ...

Created over 3 years ago by Adam Brewer

Review form

6 Likely to implement
1 Click to Vote

Clients to set their own minimum word count on service or product review

Gives our clients a little flexibility to choose their own word count, as at times businesses don't want their customers leaving one word service reviews such as 'Excellent'. And it also benefits in terms of having more content, which then leads t...

Created 3 months ago by Guest

Review form

0
8 Click to Vote

Encourage customers to write longer reviews

I have had a recent phone call with Google who told me that my seller rating stars aren't showing because not enough (minimum of 150 in the last 12 mts) are of a high quality. Well this doesn't explain a lot and I checked my reviews and one thing ...

Created over 2 years ago by Guest

Review form

5 Planned
1 Click to Vote

Trigger Different Actions based on Feedback star that is selected

We're looking to include additional questions to our Feefo Feedback forms but we would like to ask a different set of questions based on the feedback star that the customer gives us. We have different questions for a customer who gives us one star...

Created 4 months ago by Guest

Review form

0
2 Click to Vote

'Ordered extra size for choice' option as well as 'not tried yet'

As a clothing retailer, we would prefer if customers could choose a neutral 'I ordered an extra size for choice' rating, as we find that customers will order two sizes (i.e. because they're unsure of which size will fit better) but then review the...

Created about 2 years ago by Guest

Review form

1
1 Click to Vote

Make Customer Name Compulsory On Smartlink Reviews

Currently, a default name is auto-filled in on smartlink reviews and customers are not required to change this. If they had to fill in their name but could choose to make it anonymous; that would mean on the public profile it could appear as the d...

Created almost 2 years ago by Guest

Review form

0
1 Click to Vote

Option to not display your name more prominent on the form

On the feedback form there is an option to not display your name and show as ‘Trusted Customer’ (screenshot below). This is missed by consumers a lot. Can this be more prominent on the form?

Created about 2 years ago by Guest

Review form

0
1 Click to Vote

If customers don't enter a headline, insert first words of review text

I have seen this on Trustpilot where they duplicate the text and then end with "..." as a headline if no specific headline was entered. This then brings the character count of the review up and guarantees a headline for every review.https://uk.tru...

Created over 2 years ago by Guest

Review form

1
1 Click to Vote

Add the facility to move feedback from Service to Product and vice versa when people fill form in incorrectly

We are missing some feedback on our products because customers are adding it in the service field rather than the product field. It would be good to be able to resolve this.

Created over 2 years ago by Jenny Mac

Review form

1