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1 Click to Vote

QR code for customers

A QR code linking to our review site - it would help with face to face sales as we could put the QR code on the receipt and customers would still be verified by link.

Created 13 days ago by Guest

Review form

0
3 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 3 months ago by Guest

Review form

0
2 Click to Vote

Product review question to be displayed before Service question in the form

Hi, We're an international training consultancy that has been collecting feedback from our delegates with feefo since April 18 with great results. Due to the nature of our business and the importance for us to request clients feedback after the...

Created 4 months ago by Ana Bonilla

Review form

0
17 Click to Vote

Review Input Error on (+) & (-) Choices

We have several customers leave an awesome comment and then leave a Poor or Very Poor Rating. After contacting them, they expressed their apologies as it was done in error. We, as the company, then ask them to update their response; this feels ...

Created over 3 years ago by Adam Brewer

Review form

6 Likely to implement
9 Click to Vote

Encourage customers to write longer reviews

I have had a recent phone call with Google who told me that my seller rating stars aren't showing because not enough (minimum of 150 in the last 12 mts) are of a high quality. Well this doesn't explain a lot and I checked my reviews and one thing ...

Created over 2 years ago by Guest

Review form

5 Planned
2 Click to Vote

How can a customer leave a product review for an item they never received?

Customers shouldn't be able to leave a product review for items they haven't actually received. Laura from Clothingsites suggests an improvement on this field, maybe a tick box to confirm they received the item and a review can only be left if t...

Created 8 months ago by Guest

Review form

0
1 Click to Vote

Clients to set their own minimum word count on service or product review

Gives our clients a little flexibility to choose their own word count, as at times businesses don't want their customers leaving one word service reviews such as 'Excellent'. And it also benefits in terms of having more content, which then leads t...

Created 7 months ago by Guest

Review form

0
1 Click to Vote

Trigger Different Actions based on Feedback star that is selected

We're looking to include additional questions to our Feefo Feedback forms but we would like to ask a different set of questions based on the feedback star that the customer gives us. We have different questions for a customer who gives us one star...

Created 8 months ago by Guest

Review form

0
2 Click to Vote

'Ordered extra size for choice' option as well as 'not tried yet'

As a clothing retailer, we would prefer if customers could choose a neutral 'I ordered an extra size for choice' rating, as we find that customers will order two sizes (i.e. because they're unsure of which size will fit better) but then review the...

Created over 2 years ago by Guest

Review form

1
1 Click to Vote

Make Customer Name Compulsory On Smartlink Reviews

Currently, a default name is auto-filled in on smartlink reviews and customers are not required to change this. If they had to fill in their name but could choose to make it anonymous; that would mean on the public profile it could appear as the d...

Created about 2 years ago by Guest

Review form

0