We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

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Trigger Different Actions based on Feedback star that is selected

We're looking to include additional questions to our Feefo Feedback forms but we would like to ask a different set of questions based on the feedback star that the customer gives us. We have different questions for a customer who gives us one star...

Created 1 Jul 07:45pm by Guest

Review form

1 Require more information
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'Ordered extra size for choice' option as well as 'not tried yet'

As a clothing retailer, we would prefer if customers could choose a neutral 'I ordered an extra size for choice' rating, as we find that customers will order two sizes (i.e. because they're unsure of which size will fit better) but then review the...

Created 19 Sep 05:24pm by Guest

Review form

1
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Make Customer Name Compulsory On Smartlink Reviews

Currently, a default name is auto-filled in on smartlink reviews and customers are not required to change this. If they had to fill in their name but could choose to make it anonymous; that would mean on the public profile it could appear as the d...

Created 21 Nov 11:51am by Guest

Review form

0
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Option to not display your name more prominent on the form

On the feedback form there is an option to not display your name and show as ‘Trusted Customer’ (screenshot below). This is missed by consumers a lot. Can this be more prominent on the form?

Created 21 Aug 10:09am by Guest

Review form

0
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If customers don't enter a headline, insert first words of review text

I have seen this on Trustpilot where they duplicate the text and then end with "..." as a headline if no specific headline was entered. This then brings the character count of the review up and guarantees a headline for every review.https://uk.tru...

Created 13 Jul 03:53pm by Guest

Review form

1
1 Click to Vote

Add the facility to move feedback from Service to Product and vice versa when people fill form in incorrectly

We are missing some feedback on our products because customers are adding it in the service field rather than the product field. It would be good to be able to resolve this.

Created 26 Apr 02:02pm by Jenny Mac

Review form

1
1 Click to Vote

Customers should not be allowed to 'copy paste' text from the service field into the product field and vice versa

We've noticed that customers often copy paste what they've typed in the service field, onto the product field. Can we have a AI feature in place so that customers do not copy paste their feedback onto both fields? When this happens, there's no val...

Created 19 Aug 07:08am by Nick Kanonis

Review form

0

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by status

Filter by category

Trigger Different Actions based on Feedback star that is selected

'Ordered extra size for choice' option as well as 'not tried yet'

Make Customer Name Compulsory On Smartlink Reviews

Option to not display your name more prominent on the form

If customers don't enter a headline, insert first words of review text

Add the facility to move feedback from Service to Product and vice versa when people fill form in incorrectly

Customers should not be allowed to 'copy paste' text from the service field into the product field and vice versa

Filter by status

Filter by category

Identify yourself with your email address

Trigger Different Actions based on Feedback star that is selected

'Ordered extra size for choice' option as well as 'not tried yet'

Make Customer Name Compulsory On Smartlink Reviews

Option to not display your name more prominent on the form

If customers don't enter a headline, insert first words of review text

Add the facility to move feedback from Service to Product and vice versa when people fill form in incorrectly

Customers should not be allowed to 'copy paste' text from the service field into the product field and vice versa