We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

2 Click to Vote

Customer first name only field option for reviews

Hi is it possible in the Feefo hub for an extra option for customer first name only so instead of using full name i.e. Mark Jones The code option can just take the first name I.e. Mark It makes the review a bit my personal just using the first n...

Created 17 Dec 11:25am by Guest

Review form

0
1 Click to Vote

opt out option - losing reviews

I noticed quite a few customers are opted out of Feefo receiving any emailsCan you not make the opt out form only to be from the actual website sending the review as it is from a specific email address set in the hubRemove all Feefo communication...

Created 11 Dec 03:00pm by Guest

Review form

0
1 Click to Vote

Embedded review form

Trustpilot offers customers the abiity to embed the review form inside your website. For an online product which has users interacting with it this is great as you can ask the user for a review at the point they are actually using your product. Re...

Created 10 Nov 04:18pm by Phil Norton

Review form

1
8 Click to Vote

Prevent folks reviewing PRODUCTS in the SERVICE section

I imagine everyone witnesses this problem... If you do then please support this idea.VERSION 2 OF THIS IDEA FOLLOWS...Customers hastily write product reviews in the service section. Then when they realise their mistake they either express their an...

Created 30 May 08:50am by Guest

Review form

3
1 Click to Vote

Customizable scales for product attributes

Change the wording to something besides bad and excellent. I've spoken with some CBD/cannabis companies and they would like the ability the give better descriptions of products using the attributes scales.

Created 26 Feb 01:27pm by Phillip Hidy

Review form

0
2 Click to Vote

QR code for customers

A QR code linking to our review site - it would help with face to face sales as we could put the QR code on the receipt and customers would still be verified by link.

Created 5 Feb 03:31pm by Guest

Review form

0
4 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 28 Nov 05:29pm by Guest

Review form

0
1 Click to Vote

Clients to set their own minimum word count on service or product review

Gives our clients a little flexibility to choose their own word count, as at times businesses don't want their customers leaving one word service reviews such as 'Excellent'. And it also benefits in terms of having more content, which then leads t...

Created 19 Jul 08:30am by Guest

Review form

0
1 Click to Vote

Trigger Different Actions based on Feedback star that is selected

We're looking to include additional questions to our Feefo Feedback forms but we would like to ask a different set of questions based on the feedback star that the customer gives us. We have different questions for a customer who gives us one star...

Created 1 Jul 07:45pm by Guest

Review form

1 Require more information
2 Click to Vote

How can a customer leave a product review for an item they never received?

Customers shouldn't be able to leave a product review for items they haven't actually received. Laura from Clothingsites suggests an improvement on this field, maybe a tick box to confirm they received the item and a review can only be left if t...

Created 13 Jun 10:09am by Guest

Review form

0