We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

1 Click to Vote

QR code for customers

A QR code linking to our review site - it would help with face to face sales as we could put the QR code on the receipt and customers would still be verified by link.

Created 13 days ago by Guest

Review form

0
2 Click to Vote

Performance Profiling - Group Level Reporting

It would be useful to be able to do Group Level reporting within the Service / Product Performance reporting part of Performance Profiling. For example, for those job functions where Group Level Reporting is required and they need to collate ...

Created 29 days ago by Guest

Performance profiling

1 Planned
23 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 12 months ago by Guest

Alerts, notifications & scheduling

0
1 Click to Vote

Sharepoint Carousel

It would be great if we could have a Feefo Review carousel on our Sharepoint homepage, so staff can see reviews constantly.

Created 16 days ago by Chris Kerrigan

eCommerce plugins

0
4 Click to Vote

Sale Upload Failed Emails

Currently, when Feefo tries to send a review request to a customer within the set minimum interval, Feefo blocks this, and it triggers a failure message/email to any users registered to the Feefo account. Obviously, we want to know about any othe...

Created 2 months ago by Guest

0
65 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created about 3 years ago by mikhail myzgin

Responding to feedback

6 Planned
4 Click to Vote

Ability to edit the merchant page

Allow merchants to edit the layout out the public page to display the content in a more engaging way. Also have the ability to display any accreditation badges they have to the page.

Created 3 months ago by Guest

Public Reviews Page

1
4 Click to Vote

Make selected date range sticky

When logging out and then back in to the Hub, the date range reverts back to the default 30 days. It would be useful for a date range selected to be made sticky so that when re-logging in, the same date range shows as before. Or, allowing the user...

Created 3 months ago by George Candler

Dashboard

1
27 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created over 1 year ago by Guest

Alerts, notifications & scheduling

3
2 Click to Vote

Community Q&A - Allowing prospective customers to ask questions of existing customers about products

It would be great for new customers who are interested in buying a product that other customers have already purchased and have reviewed and left feedback on, to be able to ask those customers questions directly. We have seen other review prov...

Created about 1 month ago by Guest

Review Promotion

0