We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

22 Click to Vote

To be notified if a customer replies or re-rates their feedback

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

Created 9 months ago by Guest

Alerts, notifications & scheduling

0
39 Click to Vote

The ability to socially share across Instagram & Linkedin

I think it would be really beneficial to include the ability to share reviews through Instagram now this platform is as frequently used as Facebook & Twitter. I also think it would be really helpful to add the ability to add the option for r...

Created over 1 year ago by Guest

Review Promotion

8
3 Click to Vote

Splitting service and product without relying on the data.

I keep getting push back from customers when looking at CMT for pre and post because it a big job for them to update the data to send pre and post campaigns. It would be great if you could create rule within the hub to do this. I.e create a campai...

Created about 1 month ago by Guest

Campaign Management

1
1 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 14 days ago by Guest

Review form

0
4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created about 2 months ago by Guest

Campaign Management

0
64 Click to Vote

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to ch...

Created almost 3 years ago by mikhail myzgin

Responding to feedback

6 Planned
27 Click to Vote

5 Star data collected in the email

Response rates for reviews are low and getting lower because customers are simply being bombarded with surveys and review emails every day. Feefo needs to apply the tactics that many other providers offer whereby the star rating in the email can ...

Created over 1 year ago by Guest

Alerts, notifications & scheduling

3
3 Click to Vote

Allow the slide-out reviews tab to be 'dismissable'

We have had several customers get in touch complaining that on their devices/browsers the slide-out reviews tab gets in the way of core functionality/browsing of our store On further investigation this is happening on tablets or when the customer...

Created about 2 months ago by Paul McKay

Review widgets

0
2 Click to Vote

Product review question to be displayed before Service question in the form

Hi, We're an international training consultancy that has been collecting feedback from our delegates with feefo since April 18 with great results. Due to the nature of our business and the importance for us to request clients feedback after the...

Created about 1 month ago by Ana Bonilla

Review form

0
2 Click to Vote

Reusable place codes

Having a code per store which can be printed on collateral and each customer can use the same code. This would save design/printing costs.

Created about 2 months ago by Guest

Feefo Places

0