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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

31 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created about 3 years ago by Guest

Responding to feedback

7 Require more information
6 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created 8 months ago by Guest

Campaign Management

0
1 Click to Vote

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. I think there should be the option to make it pub...

Created about 1 month ago by Guest

0
1 Click to Vote

Allow Multiple choice answers on Custom Questions

We currently have a question which is free text and we can see multiple answers are given. We want to make this a drop-down for data reporting but need customers to be able to select multiple answers

Created about 1 month ago by Sally Foster

Custom questions

0
4 Click to Vote

Rateable Attributes in Enter Individual Sale

When a merchant uploads via a data sheet they have the option to use rateable attributes, when uploading on the individual basis this is not an option. Are we able to add in this field?

Created 6 months ago by Sarah CA

Uploading sales

0
4 Click to Vote

Product Catalogue spreadsheet to be added to the Hub

Please can we have the Product Catalogue spreadsheet added to the hub under manage manual catalogue so this is accessible to all without the Feefo team needing to send this out.This will help those customers going through Virtual Implementation.

Created 6 months ago by Sarah CA

Product catalogue

0
3 Click to Vote

Customise reviews to display based on location or age

We would like to ask customers for their location and age, and providing they opt in and are happy for us to use this information, store this in a way so that other potential customers that land on our site can see 'reviews from people in your are...

Created 5 months ago by Guest

0
3 Click to Vote

Help tool for merchants on how a customer can re-rate/edit their feedback comments

Get questions daily from merchants on how a customer can re-rate their feedback and edit their comments, it doesn't appear to be self-explanatory. I have attached what I normally send to merchants in an email or live chat. Idea came from merchant...

Created 5 months ago by Guest

Feefo Essentials

1 Likely to implement
1 Click to Vote

Ability to automate output of reviews containing key words eg web, website, internet, mobile

Alerts team responsible for this area

Created about 2 months ago by Guest

Reports

0
2 Click to Vote

How can a customer leave a product review for an item they never received?

Customers shouldn't be able to leave a product review for items they haven't actually received. Laura from Clothingsites suggests an improvement on this field, maybe a tick box to confirm they received the item and a review can only be left if t...

Created 3 months ago by Guest

Review form

0