We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

9 Click to Vote

trusted service badge on Merchant page

Customers have requested that we show their Trusted Service accreditation on their merchant page. It a fantastic achievement and it would be great for customers to be able to display as much as possible

Created 22 Jan 05:33pm by Sarah Elkins

Review Promotion

1
13 Click to Vote

Add a Product Review Carousel

Please provide a product review carousel to replicate the service review carousel.

Created 20 Sep 02:04pm by Guest

Review widgets

0
2 Click to Vote

Custom questions viewable on dashboard/hub

We have a few custom quesitons for one of our campaigns. When I click on a review, it would be great to know how the reviewer has answered the custom questions. This is essential if we are to gain any value from them.

Created 19 Aug 11:48am by Guest

Custom questions

1
2 Click to Vote

Better social media sharing.

To be able to make colourful, striking, eye catching images in the right social media platform size which display the Feefo logo, customer name, review and star rating. To be shared to social media platforms, as the current social media sharing i...

Created 13 Aug 12:52pm by Charlotte King

Social network sharing

0 Planned
1 Click to Vote

Add a "like" button so we can acknowledge the review without having to add a comment (Same as Google review options)

Google use a "like" button, similar to Facebook. This allows me to acknowledge that I've seen your 5 star review, without having to leave a comment. There's only so many ways you can say thanks for your review etc, without it looking repetitive on...

Created 15 Sep 07:38am by Jane Clark

Responding to feedback

1
6 Click to Vote

Re-rate experience

Its not very clear for an end consumer how to re-rate. Often they with reply with a comment saying how positive the resolution has been but dont know how to change the star rating. This should be made clearer

Created 14 Feb 11:45am by Sarah Elkins

Review Collection

1
35 Click to Vote

Feefo Stickers

I would love to show that I am a member of Feefo from our offices by advertising with a sticker for the window. Please can you provide either a graphic so I can get a printer to do it for me or arrange to get this sorted for the members? Thank...

Created 28 Jul 09:32am by David Stappleton

Review Promotion

2
23 Click to Vote

Email images!

A big benefit for us was that we could customise the email campaign we send to our customers.... which on the whole we can do with text/logos etc... but, I really don't see the point of the email header image adding a filter to make the image 10x ...

Created 7 Nov 12:10pm by Guest

Campaign Management

3 Likely to implement
31 Click to Vote

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

Created 18 Aug 01:44am by Guest

Responding to feedback

7 Require more information
2 Click to Vote

Feedback Rerate Reporting

I am working with a client who would like to be able to report on rerated reviews. Their customer services agents, for example, have KPIs / Targets based on review ratings but also the volume of negative reviews they are able to turn around to hav...

Created 8 Jul 03:37pm by Guest

Reports

0

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by status

Filter by category

trusted service badge on Merchant page

Add a Product Review Carousel

Custom questions viewable on dashboard/hub

Better social media sharing.

Add a "like" button so we can acknowledge the review without having to add a comment (Same as Google review options)

Re-rate experience

Feefo Stickers

Email images!

Merchant able to add photos to a feedback

Feedback Rerate Reporting

Filter by status

Filter by category

Identify yourself with your email address

trusted service badge on Merchant page

Add a Product Review Carousel

Custom questions viewable on dashboard/hub

Better social media sharing.

Add a "like" button so we can acknowledge the review without having to add a comment (Same as Google review options)

Re-rate experience

Feefo Stickers

Email images!

Merchant able to add photos to a feedback

Feedback Rerate Reporting