Feefo Ideas

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created over 3 years ago by Guest

Responding to feedback

1

4 Click to Vote

product carousel - service carousel is pointless for a product based business. trustpilot do this

No description provided.

Created 7 months ago by Guest

Review Promotion

0

2 Click to Vote

Allow user to determine whether feedback is positive or negative - Feedback Tab

In the Feedback tab - when reviewing the feedback the system uses AI to pick out certain words and provides a score that determines whether the feedback was positive or negative and associates a score with it e.g. "Positive: 90" or "Negative: -30"...

Created 4 months ago by Guest

Reports

2

5 Click to Vote

Review Translations

A really useful thing would be to get Feefo to translate feedback. A lot of our customers are from Europe and so their feedback isn’t in English.

Created 10 months ago by Guest

Review widgets

3

2 Click to Vote

Changing the wording/option in feedback form, product review settings - mandatory for negative rating.

A merchant has suggested changing the wording or options for the feedback form in the product review area. Currently you can select "Mandatory for negative rating" but it doesn't clearly define what a negative rating is, although we assume it's 1 ...

Created 4 months ago by Lydia Evling-Walton

Campaign Management

0

20 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created over 3 years ago by James Bush

Reports / Review Promotion

5

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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

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All Campaigns being private as default instead of public

Option to swap the service & product options in the feedback form

Auto Response to customer reviews

Fix display issue for emails sent to Outlook

Other people should be blocked from responding to a customer, if someone else is already responding to them.

product carousel - service carousel is pointless for a product based business. trustpilot do this

Allow user to determine whether feedback is positive or negative - Feedback Tab

Review Translations

Changing the wording/option in feedback form, product review settings - mandatory for negative rating.

Print out our current rating

Filter by Status

Filter by Category

Identify yourself with your email address

All Campaigns being private as default instead of public

Option to swap the service & product options in the feedback form

Auto Response to customer reviews

Fix display issue for emails sent to Outlook

Other people should be blocked from responding to a customer, if someone else is already responding to them.

product carousel - service carousel is pointless for a product based business. trustpilot do this

Allow user to determine whether feedback is positive or negative - Feedback Tab

Review Translations

Changing the wording/option in feedback form, product review settings - mandatory for negative rating.

Print out our current rating