Feefo Ideas

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created 10 Mar 03:47pm by Guest

Responding to feedback

1

1 Click to Vote

Enabe the Feedback Form to request Product Review first

When people leave reviews they often just leave company reviews and its important for us to get Product reviews, moreso than service reviews. So to ask for product reviews first would enable that. We can currently only remove the service reviews ...

Created 18 Nov 11:26am by Guest

Campaign Management

0

6 Click to Vote

On Page Reviews - Options to choose how many reviews to show on page

Have had a few merchants ask if they can select the amount of reviews to show for their on page integration, this is because they don't want the reviews taking up all the space on their page. They would like the option to choose the amount to show...

Created 13 Nov 01:53pm by Guest

Review widgets

1 Planned

1 Click to Vote

Embedded review form

Trustpilot offers customers the abiity to embed the review form inside your website. For an online product which has users interacting with it this is great as you can ask the user for a review at the point they are actually using your product. Re...

Created 10 Nov 04:18pm by Phil Norton

Review form

1

2 Click to Vote

Custom questions viewable on dashboard/hub

We have a few custom quesitons for one of our campaigns. When I click on a review, it would be great to know how the reviewer has answered the custom questions. This is essential if we are to gain any value from them.

Created 19 Aug 11:48am by Guest

Custom questions

1

21 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created 3 Jun 09:12am by James Bush

Review Promotion / Reports

5

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by status

Filter by category

Bulk flag moderation

Different user tag permissions across multiple sub accounts

Re-rate experience

Pop up is very irritating

Other people should be blocked from responding to a customer, if someone else is already responding to them.

Enabe the Feedback Form to request Product Review first

On Page Reviews - Options to choose how many reviews to show on page

Embedded review form

Custom questions viewable on dashboard/hub

Print out our current rating

Filter by status

Filter by category

Identify yourself with your email address

Bulk flag moderation

Different user tag permissions across multiple sub accounts

Re-rate experience

Pop up is very irritating

Other people should be blocked from responding to a customer, if someone else is already responding to them.

Enabe the Feedback Form to request Product Review first

On Page Reviews - Options to choose how many reviews to show on page

Embedded review form

Custom questions viewable on dashboard/hub

Print out our current rating