We love new ideas!

if we have made a spelling mistake on an response to customer we should be able to go and edit it ourselves rather than waiting on you editing it for us

It would be great if you create the ability to choose the order of the media within the carousel/media wall than it revert to latest image via date.

Be able to send a video to customers to ask them to leave a review - this making it more personal to the customer and so the customer can put a face to the team that helped them with their purchase.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

When replying to comments on the feedback pages, customers' comments are listed as a vague 'age' rather than having a specific date. For example, a comment will be listed as having been left '3 weeks ago' rather than on a specific date, e.g. dd/mm...

There are times when customers leave the wrong rating or ask a question. Can there be a "private message" option so we can contact the customer via feefo to update the rating or respond to a question? Some customers believe their review is confid...

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Please could you add a tick box that allows those leaving positive the opportunity to sign up to newsletter or other marketing options.

So merchants can access the hub on the go and respond to feedback and look at reports

We have thousands of great reviews which I would like to be able to share (ideally in bulk schedule) but the formatting is so bad that I can't bring my self to share the reviews which is such a shame but also feels like a bit of a waste of money a...