Ideas

Formatting to be better when sharing reviews. At the moment it's too poor to share

We have thousands of great reviews which I would like to be able to share (ideally in bulk schedule) but the formatting is so bad that I can't bring my self to share the reviews which is such a shame but also feels like a bit of a waste of money a...

Created 4 months ago by francesca gubbay

Integrations

1 Likely to implement

3 Click to Vote

Ability to import images in the media carousel gallery (i.e. those shared by customers on our facebook and instagram pages)

We have a lot more images on social channels so the UGC carousel would look a lot better by being able to import those.

Created 3 months ago by Guest

Advertising

0

4 Click to Vote

a % meter that shows you how far you are from increasing/decreasing to a new score (for ex. 89% on way to move from 4.5 to 4.5)

This will allow us to see how negative and positive ratings impact scores real time, and act as a motivator to imform team of how close/far we are from our foals daily.

Created about 1 month ago by Philip Muller

Dashboard / Reports

1

2 Click to Vote

Alt tags on all the Feefo images in the widget

The Feefo widget we have on our front page is causing issues with our Lighthouse Audit. Because there are no alt tags on the images in your widget, it’s failing the Accessibility tests. Please could I ask if you can arrange for alt tags to...

Created 3 months ago by Guest

Feefo Merchant Customer Page

0 Planned

23 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created almost 3 years ago by Guest

Responding to Feedback

1

2 Click to Vote

Filter by Not tried yet

Merchants want to be able to search by Not tried yet option that customers have selected

Created 3 months ago by Guest

Responding to Feedback

0 Likely to implement

20 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created over 2 years ago by James Bush

Reports / Advertising

5

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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

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Formatting to be better when sharing reviews. At the moment it's too poor to share

Ability to import images in the media carousel gallery (i.e. those shared by customers on our facebook and instagram pages)

Showing updated reviews

create a "private message" option

Show dd/mm/yyyy date of feedback - not just '3 weeks ago'

a % meter that shows you how far you are from increasing/decreasing to a new score (for ex. 89% on way to move from 4.5 to 4.5)

Alt tags on all the Feefo images in the widget

Other people should be blocked from responding to a customer, if someone else is already responding to them.

Filter by Not tried yet

Print out our current rating

Filter by Status

Filter by Category

Identify yourself with your email address

Formatting to be better when sharing reviews. At the moment it's too poor to share

Ability to import images in the media carousel gallery (i.e. those shared by customers on our facebook and instagram pages)

Showing updated reviews

create a "private message" option

Show dd/mm/yyyy date of feedback - not just '3 weeks ago'

a % meter that shows you how far you are from increasing/decreasing to a new score (for ex. 89% on way to move from 4.5 to 4.5)

Alt tags on all the Feefo images in the widget

Other people should be blocked from responding to a customer, if someone else is already responding to them.

Filter by Not tried yet

Print out our current rating