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4 Click to Vote

Additional Tag Breakdown in Feedback Breakdown

Currently the feedback breakdown only allows a primary and secondary tag breakdown, it would be helpful to extend this capability to multiple tags (at least 3). For example, Supercamps break down their reports by venue, course and age of child on ...

Created 3 months ago by Vicki Daruvalla

Reports

0
4 Click to Vote

On Page Reviews - Options to choose how many reviews to show on page

Have had a few merchants ask if they can select the amount of reviews to show for their on page integration, this is because they don't want the reviews taking up all the space on their page. They would like the option to choose the amount to show...

Created 3 months ago by Guest

Review widgets

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1 Click to Vote

Create an App intergration with HubSpot CRM

We use HubSpot for all of our CRM needs including tracking quotes and bookings for our travel business. It would be most helpful to have a widget within HubSpot that would allow us to send a Feefo review request directly from the client's HubSpot ...

Created 27 days ago by Guest

Review Collection

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3 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 3 months ago by Guest

Review form

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3 Click to Vote

Allow Mailto links for the customer care URL

We should allow merchants to insert an email address in their customer care url field of their brand profile. This will add to customer experience as they will feel like they are responding to an actual person rather than being redirected to a gen...

Created 3 months ago by Guest

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3 Click to Vote

Include product recommendations on feedback email

Include ability to add like products to the bottom of the feedback request email. Especially in the event of positive responses this could be a repeat custom driver. Showing the customer similar products they may not have seen on site. Ideally usi...

Created 3 months ago by Guest

Sales and product tagging

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4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 4 months ago by Guest

Campaign Management

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3 Click to Vote

Small UI improvements to setting up new users

When creating a batch of new users, it would be really useful to be able to copy another user and their settings and only edit their name / contact information or any other minor changes. It would speed up the process so much. Additionally, sm...

Created 3 months ago by Guest

Hub usability / Account setup

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1 Click to Vote

Alert when feedback not actioned after X time frame

It would be really useful to be able to set up an alert to an individual when a customer's feedback has not been actioned after a certain amount of time. This would enable management to ensure their SLAs and customer service levels are being maint...

Created about 1 month ago by Guest

Alerts, notifications & scheduling

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3 Click to Vote

Industry Comparison Report - average rating (rather than monthly average)

At the moment, when you do an industry comparison report you cannot average out the star rating over a period (e.g. compare the average star rating across merchants over a 1 year period) - it's currently broken down monthly

Created 3 months ago by Guest

Reports

1