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6 Click to Vote

On Page Reviews - Options to choose how many reviews to show on page

Have had a few merchants ask if they can select the amount of reviews to show for their on page integration, this is because they don't want the reviews taking up all the space on their page. They would like the option to choose the amount to show...

Created 13 Nov 01:53pm by Guest

Review widgets

0 Planned
27 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created 10 Mar 03:47pm by Guest

Responding to feedback

1
5 Click to Vote

Sale Upload Failed Emails

Currently, when Feefo tries to send a review request to a customer within the set minimum interval, Feefo blocks this, and it triggers a failure message/email to any users registered to the Feefo account. Obviously, we want to know about any othe...

Created 12 Dec 11:43am by Guest

Alerts, notifications & scheduling

0
5 Click to Vote

Ability to edit the merchant page

Allow merchants to edit the layout out the public page to display the content in a more engaging way. Also have the ability to display any accreditation badges they have to the page.

Created 5 Dec 09:29am by Guest

Public Reviews Page

1
2 Click to Vote

Combine Feedback Requests with Feedback Reminder Report

At the moment you need 2 reports to view the feedback requests sent and the reminders generated thereafter. It would be great to have 1 report to see exactly what was sent out, who was then reminded as well as any who responded. All on one repor...

Created 11 Jun 08:54am by Guest

Reports

0
1 Click to Vote

search reviews by ones you have put a note on

No description provided

Created 12 Aug 10:00am by Guest

Feefo Essentials

0
1 Click to Vote

Header Discrepancy Between Sales Upload and Product Upload

The header title for product sku in the Sales Upload and Product Upload is different. In the Sales Upload you use the term Product Search Code and in the Product Upload you refer to this as the Search Code. This caused some confusion at our end an...

Created 11 Aug 02:34pm by Guest

Product catalogue

0
21 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created 3 Jun 09:12am by James Bush

Review Promotion / Reports

5
2 Click to Vote

Optimise the CTA to "like" reviews

The Feefo Reviews Integration displays reviews with the ability to toggle between "Newest" and "Popular". However, when you select "Popular" you are shown reviews based on the volume of "likes" the review has had. These usually only amount to 1-2 ...

Created 22 May 12:01pm by Guest

Review Promotion

0
3 Click to Vote

Minimum Interval for Clients using CMT

If a client is using CMT to trigger out various types of campaigns, it would be great, as part of the campaign settings, to be able to control a minimum interval period on a campaign by campaign basis. If we then wanted to apply a minimum interval...

Created 26 Feb 03:13pm by Guest

Campaign Management

0