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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

4 Click to Vote

Restrict feedback requests at unsociable hours

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue. To me it would make sense to restrict feedback requests between...

Created 10 months ago by Guest

Alerts, notifications & scheduling

3
8 Click to Vote

Show dd/mm/yyyy date of feedback - not just '3 weeks ago'

When replying to comments on the feedback pages, customers' comments are listed as a vague 'age' rather than having a specific date. For example, a comment will be listed as having been left '3 weeks ago' rather than on a specific date, e.g. dd/mm...

Created over 1 year ago by Guest

Responding to feedback

0
2 Click to Vote

Notes et al

1. Have area to add notes for reference for next time i log on so i know when i last reviewed up to. 2. When writing response to customer, ensure the screen doesnt disappear forever when you click off the response page. Need to zoom out. Can you ...

Created 5 months ago by Guest

Responding to feedback

0
2 Click to Vote

Include Facebook Page ID names with Page Names & Use Page Profile Photo

We manage several Facebook pages. Each page has a unique Page ID, but a similar name. The dropdown menu Feefo provides only includes the Page Name, so there's no way to differentiate between our pages. It would be helpful for Feefo to include ...

Created 5 months ago by Guest

Social network sharing

0
3 Click to Vote

Different logos on campaigns and forms

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

Created 7 months ago by Guest

Alerts, notifications & scheduling

0 Planned
11 Click to Vote

Custom questions answers in Feedback

In campaigns you can create custom questions, e.g.. yes/no answers. It would be great if you could see those custom question and answers in Feedback within the portal.

Created over 2 years ago by Guest

Responding to feedback

0
17 Click to Vote

Customers comments should be highlighted instead of highlighting our response

Customers want to see other customers reviews.

Created over 3 years ago by Guest

1 Require more information
1 Click to Vote

Failure Reports and Notification Emails

As a developer I need to know when/if feed imports fail. We automate the entire procedure so that we don't have to hold its hand through the entire process. I'd like to have an option so that I can Opt-In to just failure emails or be able to set u...

Created 3 months ago by Guest

Alerts, notifications & scheduling

0
1 Click to Vote

Trigger Different Actions based on Feedback star that is selected

We're looking to include additional questions to our Feefo Feedback forms but we would like to ask a different set of questions based on the feedback star that the customer gives us. We have different questions for a customer who gives us one star...

Created 3 months ago by Guest

Review form

0
1 Click to Vote

Let others search reviews by product or service not just company name

No description provided.

Created 3 months ago by Guest

Public Reviews Page

1