We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 17 Oct 12:15pm by Guest

Campaign Management

0
18 Click to Vote

Customers comments should be highlighted instead of highlighting our response

Customers want to see other customers reviews.

Created 5 Mar 12:53pm by Guest

1 Require more information
13 Click to Vote

Custom questions answers in Feedback

In campaigns you can create custom questions, e.g.. yes/no answers. It would be great if you could see those custom question and answers in Feedback within the portal.

Created 13 Jun 10:44am by Guest

Responding to feedback

0
1 Click to Vote

Opt Out Report - Totals visible in Hub

It's useful to have an opt out report which can help brands understand how many people are opting out from Feefo emails. However, when you view the report, you can't see any volume totals. In order to view the total volumes, you have to download t...

Created 22 Jul 02:03pm by Guest

Reporting & Insight

0
7 Click to Vote

Review Translations

A really useful thing would be to get Feefo to translate feedback. A lot of our customers are from Europe and so their feedback isn’t in English.

Created 30 Nov 03:53pm by Guest

Review widgets

3
1 Click to Vote

Actions on the back of survey responses

Trigger certain actions based on survey responses such as link them to a kb article or flag up a telephone number that could help

Created 16 Jul 10:41am by Guest

Survey form

0
3 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 28 Nov 05:29pm by Guest

Review form

0
3 Click to Vote

Allow Mailto links for the customer care URL

We should allow merchants to insert an email address in their customer care url field of their brand profile. This will add to customer experience as they will feel like they are responding to an actual person rather than being redirected to a gen...

Created 22 Nov 08:06pm by Guest

0 Planned
3 Click to Vote

Include product recommendations on feedback email

Include ability to add like products to the bottom of the feedback request email. Especially in the event of positive responses this could be a repeat custom driver. Showing the customer similar products they may not have seen on site. Ideally usi...

Created 19 Nov 12:36pm by Guest

Sales and product tagging

0
2 Click to Vote

Use colour to show item status better in Sales Upload History

1) Each Sales Upload History file is pretty tricky reading. Better if you use a different colour for each particular status, then it will be so much easier. See attached example.2) Please also INCLUDE the successful lines. Currently they are not t...

Created 10 Mar 11:49am by Guest

Sales and product tagging

0

We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Filter by status

Filter by category

Feedback Reminders - Ability to change time and day of send

Customers comments should be highlighted instead of highlighting our response

Custom questions answers in Feedback

Opt Out Report - Totals visible in Hub

Review Translations

Actions on the back of survey responses

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

Allow Mailto links for the customer care URL

Include product recommendations on feedback email

Use colour to show item status better in Sales Upload History

Filter by status

Filter by category

Identify yourself with your email address

Feedback Reminders - Ability to change time and day of send

Customers comments should be highlighted instead of highlighting our response

Custom questions answers in Feedback

Opt Out Report - Totals visible in Hub

Review Translations

Actions on the back of survey responses

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

Allow Mailto links for the customer care URL

Include product recommendations on feedback email

Use colour to show item status better in Sales Upload History