We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

3 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 5 months ago by Guest

Campaign Management

0
2 Click to Vote

Add "last quarter" as a field within the timeframe

Useful because lots of business report on a quarterly basis - when scheduling reports we're unable to do this quarterly currently

Created 3 months ago by Guest

Hub usability / Alerts, notifications & scheduling

0
2 Click to Vote

Date of last review to be added as a column in download feedback report.

My client is an estate agent and uses 3 review platforms - Feefo, allAgents & Google reviews. They want each platform to have an equal share of reviews without duplication. They produce a quarterly report from Feefo using the download feedback...

Created 3 months ago by Guest

Reports

0
27 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created almost 4 years ago by Guest

Responding to feedback

1
2 Click to Vote

Product review question to be displayed before Service question in the form

Hi, We're an international training consultancy that has been collecting feedback from our delegates with feefo since April 18 with great results. Due to the nature of our business and the importance for us to request clients feedback after the...

Created 4 months ago by Ana Bonilla

Review form

0
2 Click to Vote

Feedback Allowance Monitoring

If monthly invoices / packages are based on a monthly volume allowance basis, it would be useful for whomever owns the budget on the account to be notified when they're approaching their usage allowance. This could come in a form of an automated ...

Created 4 months ago by Guest

Feefo Essentials

0
2 Click to Vote

Reusable place codes

Having a code per store which can be printed on collateral and each customer can use the same code. This would save design/printing costs.

Created 4 months ago by Guest

Feefo Places

0
6 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created about 1 year ago by Guest

Campaign Management

0
21 Click to Vote

Print out our current rating

We use Feefo as a marketing tool as much as we do for feedback/reviews. With this in mind, it would be extremely useful if we could print out an A4 page which shows the relevant rating information...i.e. 96% positive with a small chart to show how...

Created over 3 years ago by James Bush

Review Promotion / Reports

5
3 Click to Vote

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. I think there should be the option to make it pub...

Created 7 months ago by Guest

0