We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

3 Click to Vote

User Audit Trail

It would be great to be able to easily see which user last accessed the system and made changes to campaigns, as an example. There has been an instance, for example, where a user has changed the settings on a campaign which has impacted response r...

Created 5 months ago by Guest

Account setup

0
1 Click to Vote

Filter Reviews by Product on Merchant page

For companies like ours that have multiple products, it would be beneficial for the user to just see reviews for the products they are interested in.

Created about 2 months ago by Guest

Public Reviews Page

0 Planned
1 Click to Vote

Ability to Add Attachments to Responds from Companies

It would be good if brands could reply with attachments. We take quality control photos before we ship out our products and sometimes, it would be useful to show these in response to negative feedback so that others can make their own minds up on ...

Created about 2 months ago by Guest

Responding to feedback

0
27 Click to Vote

Other people should be blocked from responding to a customer, if someone else is already responding to them.

If both myself, and one of my colleagues are on Feefo at the same time, we may accidently both respond to the same customer at the same time. There needs to be a way of 'blocking' someone else from responding if someone else is already typing in t...

Created about 4 years ago by Guest

Responding to feedback

1
1 Click to Vote

Match the fields on the individual sale upload form to the fields in the multiple sales spreadsheet

Useful for customers who have more than one saleschannel, and may need to log a few phone orders individually on top of using the plug in etc, or for smaller businesses with lower sales numbers per day, who will find it easier and more efficient t...

Created about 2 months ago by Guest

Uploading sales

0
1 Click to Vote

Add Customer name to Manage Feedback Requests - Download as CSV

Hi, It would be useful if you could add the customer name to the CSV report from the Manage Feedback Requests page. Thanks

Created about 2 months ago by Guest

0
3 Click to Vote

Allow the slide-out reviews tab to be 'dismissable'

We have had several customers get in touch complaining that on their devices/browsers the slide-out reviews tab gets in the way of core functionality/browsing of our store On further investigation this is happening on tablets or when the customer...

Created 6 months ago by Paul McKay

Review widgets

0
1 Click to Vote

A viewable score for multiple campaigns

We use the multiple campaigns and when I look on the manage campaign tab it'd be great to see the individual score of that department without having to mess with changing tags in the main overview.

Created 2 months ago by Dan Grayson

Performance profiling

0
1 Click to Vote

QR code for customers

A QR code linking to our review site - it would help with face to face sales as we could put the QR code on the receipt and customers would still be verified by link.

Created 2 months ago by Guest

Review form

0
7 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created about 1 year ago by Guest

Campaign Management

0