We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

7 Click to Vote

Customise the guidance text in the feedback form

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

Created 29 Jan 11:12am by Guest

Campaign Management

0
1 Click to Vote

Remove problem whereby spaces between words sometimes disappear once feedback submitted.

No description provided

Created 14 Oct 02:11pm by Guest

0
4 Click to Vote

Make selected date range sticky

When logging out and then back in to the Hub, the date range reverts back to the default 30 days. It would be useful for a date range selected to be made sticky so that when re-logging in, the same date range shows as before. Or, allowing the user...

Created 29 Nov 11:50am by George Candler

Dashboard

1
4 Click to Vote

Allow brand customisation of the logo at the top of the feedback form to match brand logos customised in email templates for multiple campaigns

If a company operates with one website, but very strong sub branding for their different services or experiences, it would help maintain their branding and continuity to be able to show the same logo at the top of the feedback page as they have on...

Created 28 Nov 05:29pm by Guest

Review form

0
5 Click to Vote

Preview of brand profile before going live

It would be useful to have the functionality to generate a preview or view a test link of the brand profile page. It'd help both for sign off (particularly for financial product 'promotion') and to spot any problems before it's public.

Created 6 Aug 11:35am by Guest

Account setup

0
4 Click to Vote

Additional Tag Breakdown in Feedback Breakdown

Currently the feedback breakdown only allows a primary and secondary tag breakdown, it would be helpful to extend this capability to multiple tags (at least 3). For example, Supercamps break down their reports by venue, course and age of child on ...

Created 13 Nov 08:51pm by Vicki Daruvalla

Reports

0
7 Click to Vote

Review Translations

A really useful thing would be to get Feefo to translate feedback. A lot of our customers are from Europe and so their feedback isn’t in English.

Created 30 Nov 03:53pm by Guest

Review widgets

3
3 Click to Vote

Ability to change minimal interval period at campaign level

We do not want customers to receive multiple requests in a short period of time for the same area of their journey, for example a customer could purchase and then claim, we would want the to receive 2 feedback requests for these events. If a custo...

Created 20 Feb 03:13pm by Abi Slater

Campaign Management

0
2 Click to Vote

Combine Feedback Requests with Feedback Reminder Report

At the moment you need 2 reports to view the feedback requests sent and the reminders generated thereafter. It would be great to have 1 report to see exactly what was sent out, who was then reminded as well as any who responded. All on one repor...

Created 11 Jun 08:54am by Guest

Reports

0
4 Click to Vote

Feedback Reminders - Ability to change time and day of send

It would be useful to have the power to be able to control when a reminder email is sent out. For example if I only want it to go out on a weekday and never on a weekend. And if I wanted to change the send time. For example; from 10am (which is th...

Created 17 Oct 12:15pm by Guest

Campaign Management

0