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1 Click to Vote

Feefo Places - adding exta column in download codes file

Useful for merchants wanting to send out the link in an email - so as well as the Shortened URL field have the Shortened URL with the prefix https:// - this can then be used as a clickable link in an email sent from the merchant - I am using i...

Created 3 months ago by Guest

Feefo Places

0
1 Click to Vote

Auto-save replies/send for approval

Now and again a review may take time to craft, or you may begin writing then need to go and see another department - or even start writing then be called into a meeting. Sometimes the auto logout feature means you will lose anything you had writt...

Created 3 months ago by Mark Allaway

Responding to feedback

1
1 Click to Vote

Facebook reviews tab for companies with less than 2,000 likes

This is something Trustpilot may offer? Here is an example

Created 3 months ago by Phillip Hidy

Social network sharing

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1 Click to Vote

Scale option for custom questions on review form

Example: how likely are you to use {{merchant name}} again? 1-5

Created 3 months ago by Phillip Hidy

Custom questions

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1 Click to Vote

Automatic discount code generation through eCommerce plugins

This is something Yotpo offers that comes up on our calls with their clients

Created 3 months ago by Phillip Hidy

Campaign Management

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1 Click to Vote

Customizable scales for product attributes

Change the wording to something besides bad and excellent. I've spoken with some CBD/cannabis companies and they would like the ability the give better descriptions of products using the attributes scales.

Created 3 months ago by Phillip Hidy

Review form

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1 Click to Vote

See Review Author's Name When Responding to Feedback

We like to respond personally to our reviews. We are currently seeing the name pulled from our billing information and not the name that the author is entering. We would prefer to see the author's chosen name, so we can be sure to respond appropri...

Created 3 months ago by Guest

Responding to feedback

1
3 Click to Vote

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. I think there should be the option to make it pub...

Created 10 months ago by Guest

0
5 Click to Vote

Show the Custom Question Feedback at user level

this doesn't need to be shown to the public but currently we have to download and export data to review NPS feedback the answers to custom questions, for agents who are responding online - they may miss important feedback that needs to be acted on.

Created over 1 year ago by Abi Slater

Responding to feedback

7 Likely to implement
8 Click to Vote

Show dd/mm/yyyy date of feedback - not just '3 weeks ago'

When replying to comments on the feedback pages, customers' comments are listed as a vague 'age' rather than having a specific date. For example, a comment will be listed as having been left '3 weeks ago' rather than on a specific date, e.g. dd/mm...

Created over 2 years ago by Guest

Hub usability / Responding to feedback

0