Feefo Ideas

Help tool for merchants on how a customer can re-rate/edit their feedback comments

Get questions daily from merchants on how a customer can re-rate their feedback and edit their comments, it doesn't appear to be self-explanatory. I have attached what I normally send to merchants in an email or live chat. Idea came from merchant...

Created about 1 year ago by Guest

Feefo Essentials

1 Likely to implement

1 Click to Vote

Create an App intergration with HubSpot CRM

We use HubSpot for all of our CRM needs including tracking quotes and bookings for our travel business. It would be most helpful to have a widget within HubSpot that would allow us to send a Feefo review request directly from the client's HubSpot ...

Created 4 months ago by Guest

Review Collection

1 Planned

4 Click to Vote

Restrict feedback requests at unsociable hours

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue. To me it would make sense to restrict feedback requests between...

Created over 1 year ago by Guest

Alerts, notifications & scheduling

3

11 Click to Vote

Filter by anonymous and public

It would be good to be able to filter by those that chose to be anonymous and those that didn't.

Created about 4 years ago by Guest

Dashboard

1 Likely to implement

11 Click to Vote

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Customers don't exactly behave the same way, and so knowing what medium they use to access their emails may allow you to further reach out to them and market them in slightly different ways.

Created over 4 years ago by Nick Kanonis

Reports

0

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Feefo Places - Product Feedback

edit scheduled reports

Change the word "service" on the feefo service logo to "customer experience"

Customise reviews to display based on location or age

How about Feefo Q&A?

Help tool for merchants on how a customer can re-rate/edit their feedback comments

Create an App intergration with HubSpot CRM

Restrict feedback requests at unsociable hours

Filter by anonymous and public

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?

Filter by Status

Filter by Category

Identify yourself with your email address

Feefo Places - Product Feedback

edit scheduled reports

Change the word "service" on the feefo service logo to "customer experience"

Customise reviews to display based on location or age

How about Feefo Q&A?

Help tool for merchants on how a customer can re-rate/edit their feedback comments

Create an App intergration with HubSpot CRM

Restrict feedback requests at unsociable hours

Filter by anonymous and public

If you could, would you want to find out whether your customers are using a smartphone, tablet or laptop to give you feedback?