Feefo Ideas

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. I think there should be the option to make it pub...

Created 6 Aug 02:11pm by Guest

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Feedback Report received from Feedback Tab - custom questions in one column

The client uses the feedback report from the feedback tab - however their custom questions appear in one column, rather than split into individual columns, like the Download Feedback Report with custom questions selected. Merchant would like Cust...

Created 27 Jul 11:53am by Guest

Reports

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Performance Profiling - positive sentiment - customised api

Client has asked if reviews in the customised api integration can be selected based on positive sentiment only (rather than ratings) - assuming performance profiling would need to be activated on the account.

Created 27 Jul 10:33am by Guest

Performance profiling

1

2 Click to Vote

Create an App intergration with HubSpot CRM

We use HubSpot for all of our CRM needs including tracking quotes and bookings for our travel business. It would be most helpful to have a widget within HubSpot that would allow us to send a Feefo review request directly from the client's HubSpot ...

Created 23 Jan 10:20am by Guest

Review Collection

1 Planned

3 Click to Vote

Fully Responsive Carousel Widgets

Problem The current carousel widgets are not responsive to the size of web pages. I've tried all three carousel widgets but am finding that they tend to break out of the side of the website at anything other than a large desktop screen size. The ...

Created 23 Jul 08:47am by Alan Charlesworth

Review widgets

1 Planned

2 Click to Vote

Performance Profiling - Group Level Reporting

It would be useful to be able to do Group Level reporting within the Service / Product Performance reporting part of Performance Profiling. For example, for those job functions where Group Level Reporting is required and they need to collate ...

Created 20 Jan 05:08pm by Guest

Performance profiling

1 Planned

1 Click to Vote

Opt Out Report - Totals visible in Hub

It's useful to have an opt out report which can help brands understand how many people are opting out from Feefo emails. However, when you view the report, you can't see any volume totals. In order to view the total volumes, you have to download t...

Created 22 Jul 02:03pm by Guest

Reporting & Insight

0

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Response Performance Report

QR code for customers

Compare surveys or collector links in reports

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

Feedback Report received from Feedback Tab - custom questions in one column

Performance Profiling - positive sentiment - customised api

Create an App intergration with HubSpot CRM

Fully Responsive Carousel Widgets

Performance Profiling - Group Level Reporting

Opt Out Report - Totals visible in Hub

Filter by status

Filter by category

Identify yourself with your email address

Response Performance Report

QR code for customers

Compare surveys or collector links in reports

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

Feedback Report received from Feedback Tab - custom questions in one column

Performance Profiling - positive sentiment - customised api

Create an App intergration with HubSpot CRM

Fully Responsive Carousel Widgets

Performance Profiling - Group Level Reporting

Opt Out Report - Totals visible in Hub