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2 Click to Vote

Feefo Survey

So we can get further feedback on particular customer journeys and share the Feefo rating from them.

Created 2 days ago by Guest

Campaign Management

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1 Click to Vote

NPS Alerts to be set up as per user settings if they are campaign or tag specific

Currently I believe if you set a user up with NPS alerts you can't limit it to specific campaigns or tags as you can when setting up a user with access to the hub. They have to receive NPS alerts for all campaigns or tags

Created 15 days ago by Guest

Alerts, notifications & scheduling

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1 Click to Vote

If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. I think there should be the option to make it pub...

Created about 1 month ago by Guest

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4 Click to Vote

Preview of brand profile before going live

It would be useful to have the functionality to generate a preview or view a test link of the brand profile page. It'd help both for sign off (particularly for financial product 'promotion') and to spot any problems before it's public.

Created about 1 month ago by Guest

Account setup

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1 Click to Vote

Allow Multiple choice answers on Custom Questions

We currently have a question which is free text and we can see multiple answers are given. We want to make this a drop-down for data reporting but need customers to be able to select multiple answers

Created about 1 month ago by Sally Foster

Custom questions

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1 Click to Vote

Ability to automate output of reviews containing key words eg web, website, internet, mobile

Alerts team responsible for this area

Created about 2 months ago by Guest

Reports

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1 Click to Vote

All Campaigns being private as default instead of public

Making the default status for the default and additional new campaigns to private so that they can then be switched to public when ready. Otherwise, if customers set up their own campaigns and don't spot this, we don't get an opportunity to flag ...

Created about 2 months ago by Guest

Account setup

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1 Click to Vote

Option to swap the service & product options in the feedback form

While editing the feedback form, it would be useful to be able to swap the order the service and product questions are answered. For companies where the product is the main focus, this could both help encourage more customers to respond (as it i...

Created about 2 months ago by Guest

Campaign Management

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1 Click to Vote

Auto Response to customer reviews

I think the functionality to auto respond to customers reviews would be beneficial. Especially if you receive a high volume of 4/5 star reviews, which need to be acknowledged. This would save resource time for a business.

Created about 2 months ago by Guest

Responding to feedback

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1 Click to Vote

Fix display issue for emails sent to Outlook

When the emails are sent to the customers using Outlook, the Feefo logo isn't shown properly (see screenshot below). Given that nearly 10% of the internet population use Outlook (https://litmus.com/blog/infographic-the-2019-email-client-market-s...

Created about 2 months ago by Phil Norton

Review Collection

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