We love new ideas!

Because some questions are getting cut off in the preview however the open text field lets you type as much as you like. So then you are required to test and edit and test again accordingly. Also limits the type of question asked

Sometimes the reference number corrupts in excel, it would be easier to have the function to search by customer email in the search bar as well instead of clicking in to filters.

Hi, I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to chec...

NPS is the only stat missing from the dashboard but this is the most important stat of all. would be great to add it to the dashboard so everything is in one place and we dont have to keep going to different reports. This is especially frustrati...

To address concerns, good or bad feedback the fastest way.

It would be great if you create the ability to choose the order of the media within the carousel/media wall than it revert to latest image via date.

to be able to have different logos for different campaigns for both the feedback email and feedback form. As we have different departments it would be great to have another logo added on.

Please see the attached screenshot. It would be helpful to be able to personalise the guidance text which initially appears before a customer clicks into the comments box. Currently, this text says: "You have rated Joe Browns' service x stars. Cou...

So merchants can access the hub on the go and respond to feedback and look at reports