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a single report that shows total sales sent with any scores associated

instead of running several reports and having to match up if they are have returned the survey. This would be a simple report that would enable anaylsis.

Created 19 Jan 12:30pm by Jean Paul Levahn

Surveys / Reporting

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Feedback Notification: Include Images Left by Customers

When you email us to tell us that we’ve had feedback, it doesn’t seem to say whether or not the customer has left photos. Sometimes this can be overlooked by us and it’s a bit of a faff logging in to check this. Is it possible to either show a sni...

Created 8 Jan 03:34pm by Guest

Responding to feedback

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Copying in Responses to Surveys

It would be really useful when responding to a customer review to have the ability to bcc or cc another person by having the ability to add an email recipient

Created 3 Jan 06:21pm by David Hart

Surveys / Responding to feedback

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Mobile friendly Feefo hub

Would be useful to be able to monitor reviews from a mobile or tablet rather than a laptop. Or creating a Feefo hub app to be able to be more mobile friendly

Created 29 Dec 11:46am by Guest

Hub usability

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2 Click to Vote

Customer first name only field option for reviews

Hi is it possible in the Feefo hub for an extra option for customer first name only so instead of using full name i.e. Mark Jones The code option can just take the first name I.e. Mark It makes the review a bit my personal just using the first n...

Created 17 Dec 11:25am by Guest

Review form

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option on which days to send and not to send reviews

Certain days are better than others to send reviewsWhat if we have an option in the campaign settings on which days to sendi.e. a tick box for each day of the weekthen reviews are only sent on the ticked days for non send days the reviews are queu...

Created 15 Dec 12:50pm by Guest

Imported reviews

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opt out option - losing reviews

I noticed quite a few customers are opted out of Feefo receiving any emailsCan you not make the opt out form only to be from the actual website sending the review as it is from a specific email address set in the hubRemove all Feefo communication...

Created 11 Dec 03:00pm by Guest

Review form

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Product Review Styling Customisation

All the other widgets have styling options, but not the Product Review widget which is placed on product pages. My website is black and a huge white box looks completley out of place. A simple option for transparent box and size would be very help...

Created 10 Dec 10:11am by Guest

Review widgets

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6 Click to Vote

Date reviews are sent to customer - Increase review rate response

Is it possible that the days set I. e 4 days can be from the despatch date? Not sales date Does it not make more sense to do it this way instead of the sales date as it needs time in transit and for the customers to look at the goods – then we sho...

Created 7 Dec 04:05pm by Guest

Imported reviews

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Bulk flag moderation

Having the option to select 'flag moderation' in bulk. So we received lots of 1* reviews for products customers hadn't received yet due to courier delays and issues with covid so this would make the process much easier as opposed to clicking into ...

Created 7 Dec 11:17am by Guest

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