An item I miss from the old platform is the ability to schedule reports showing all Negative Service and Negative Product feedback, from a specific time frame. It was useful to us to be able to send this weekly to relevant people within the business. This saved them having to logon and check if they were particularly busy. It also ensured all colleagues were reviewing the same feedback when they got together to discuss.
Whilst there is currently an option to schedule reports showing all feedback, when we are busy, this is just too much information for us to whittle down, as lot of the time we just need to focus on areas for improvement.
We have released a new report called the data extract report found in the reporting section under custom.
This will allow you to download feedback based only on negative responses using the star rating filter. If you select the star rating as 1 or 2 this will download only negative feedback.