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Editing my response to a review as a merchant

When i made a spelling error etc. Now you have made this very difficult. 

  • Tracey Morgan
  • Dec 6 2016
  • Planned
  • Jun 26, 2018

    Admin Response

    Thank you all for your feedback. We are looking into this at the moment. It would help us if you could give us some examples where you wanted to edit the response - was it due to a spelling error, or posting to the wrong customer?

     

  • Attach files
  • corrine lee commented
    February 17, 2017 10:12

    Totally agree here, i cant amend a response at all. 

     

  • Tracy Wilkinson commented
    May 24, 2017 09:11

    Totally agree...this is something that is a huge issue for us merchants, can we please have the edit response function back asap?

  • Louise Williams commented
    August 07, 2017 11:56

    Agreed ! 

  • Damian Croft commented
    20 Jun 13:02

    completely agree

  • Damian Croft commented
    26 Jun 11:52

    It’s not just small errors that need correcting. Unfortunately, the new predictive textarea has a mind of its own and creates its own mistakes.

    From memory, in the previous version, there used to be a little javascript text editor attached to this field which allowed you to add hyperlinks to your reply. This has now been removed. Also the text box is small - all of which inhibits a long, detailed reply.

    I have usually used a text editor (note: text editor and not Word, or such like) to write my responses, which I have then pasted into the textarea. This allows me to recycle a few stock phrases, check links, spelling etc etc - all before I paste into the box.

    However, pasting text into the new textarea does not work. It duplicates the text and edits out any html tags (probably deliberately, but if so, why?). It also has other unpredictable behaviour (it seems as if it has not been tested properly).

    The result is that it is very easy to make errors - which are then impossible to edit.

  • Patricia Mullane commented
    26 Jun 13:07

    Why would you think its a good idea not to have an edit facility available? 

  • Admin
    Tanja Ehrhardt commented
    26 Jun 15:11

    Hi Patricia,

    I am assuming your comment is in response to my post earlier. 

     I am just trying to figure out in what scenarios you would need to edit the review. Perhaps we can build in some safeguards to make it less error prone? Would you have some examples for us ? 


    Thank you

    Tanja 

  • Ellen crowley commented
    26 Jun 15:17

    I agree- i work with multiple brands and sometimes i sign them off with the wrong brand or make simple typing errors. It would save so much time having to contact my account manager to edit such simple things!

  • Patricia Mullane commented
    27 Jun 14:59

    I’m afraid we are up to our eyes and I don’t have time to list examples.

    The only thing I would add is that it would seem to me, and others, that an editing function is
    an elementary requirement where one is posting publically.

  • Admin
    Tanja Ehrhardt commented
    27 Jun 16:01

    Hi Patricia


    That is a fair point. We are looking into this so I'll post an update when we have made more progress on this. 

  • Tracey Morgan commented
    15 Aug 12:52

    "An editing function is an elementary requirement where one is posting publically publicly" - posted by Patricia Mullane - Clearly a typo/ spelling mistake was made here, re-enforcing this very point!.

  • Admin
    Tanja Ehrhardt commented
    15 Aug 12:56

    Hi Tracey

    We are planning on making an improvement to this - I will post an update here soon, when I know more on timescales on when this will be released. 

  • rebeccah Gatt commented
    17 Oct 08:18

    I cannot wait for this

    Along with the edit function. would it give the option of delete? e.g someone loaded the same response twice. response loaded to the wrong review, and you need time to look into a purchase before responding to that review.
    These are just some examples I can think of.

    I look forward to the edit function.
    yesterday I forgot the word "not" and it changed my entire response to be negative over positive. I had to create a second response to clarify. This doesn't look good as a public company response.

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