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Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to change it... WHAT a painful to do that now.

  • mikhail myzgin
  • Dec 15 2016
  • Likely to implement
  • Attach files
  • Guest commented
    22 Feb 09:34am

    Oh that is a great idea. I will make it to my webiste. Thank for your sharing!

  • David Hart commented
    2 Apr, 2021 08:26pm

    This would be a good idea

  • Teresa Kirsch commented
    1 Apr, 2021 03:02pm

    I agree, this is a great idea.

    Sometimes customers leave a low rating which we quite often rectify any misunderstandings or issues they were having. Being able to prompt them to consider now amending the review to reflect the outcome is absolutely key, as very often the bad review is never changed :-(

  • Dee Naylor commented
    19 Mar, 2021 09:33am

    We would like the ability to trigger an automated email for certain circumstances where you want to ask the customer to consider re-rating - it must have the ability to personalise that email message to fit the circumstances if required. Ideally, this option would be available in this dropdown https://nimbusweb.me/s/share/5345574/n6ssy6nboo2qbynh3apb

  • Malcolm Myers commented
    18 Mar, 2021 09:58pm

    When will Feefo be implianting this? I'm surprised this was not done a long time ago. I feel that Feefo takes a long time to respond to these requests and doesnt really have it's customers best interests at heart.

  • Stuart Wooster commented
    19 Jan, 2018 04:40pm

    Yep this needs looking into...

    Ideally Feefo should pick up on phrases used and ask a question when someone writes something like  "My order did not arrive!" and then prompt them by asking "Was this product delivered?" If they click no, then they can't leave a Product review.

    It's frustrating having to ping these off to Feefo's support to get looked at when the review should stop at Service only when a order has not not arrived.

  • Guest commented
    25 Jul, 2017 01:15pm

    Hi Mikhail, how would you know if the negative review is a mistake?

  • mikhail myzgin commented
    11 Apr, 2017 09:52am

    Hi Kirsten,

     

    Do you have any plans regarding the idea?

  • Kirsten Mclean commented
    11 Apr, 2017 08:11am

    Hi,   
    It might be worth looking at tweaking the time frame for sending review emails to see if you get better results.    

    Having mixed data in the reviews is a common problem.  However we are working on some new capabilities which will help with this further down the line.    

  • Guest commented
    5 Apr, 2017 04:29pm

    We do get people placing bad reviews on products when they haven't received the item yet. This really needs to have the facility to request a new review based on the product and not the service (which in this case was slow). Otherwise the product gets an irrelevant bad review because its not related to the product at all.

  • Guest commented
    16 Dec, 2016 10:49am

    Poor telephone ordering service