Ability to send emails to customers requesting to change

Ability to send emails to customers requesting to change their reviews

Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to change it... WHAT a painful to do that now.

mikhail myzgin
Dec 15 2016
Planned

Responding to feedback

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Janet Walder commented

December 16, 2016 10:49

Poor telephone ordering service

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Anthony York commented

April 05, 2017 16:29

We do get people placing bad reviews on products when they haven't received the item yet. This really needs to have the facility to request a new review based on the product and not the service (which in this case was slow). Otherwise the product gets an irrelevant bad review because its not related to the product at all.

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Kirsten Mclean commented

April 11, 2017 08:11

Hi,
It might be worth looking at tweaking the time frame for sending review emails to see if you get better results.
Having mixed data in the reviews is a common problem. However we are working on some new capabilities which will help with this further down the line.

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mikhail myzgin commented

April 11, 2017 09:52

Hi Kirsten,

Do you have any plans regarding the idea?

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Liz Carruthers commented

July 25, 2017 13:15

Hi Mikhail, how would you know if the negative review is a mistake?

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Stuart Wooster commented

January 19, 2018 16:40

Yep this needs looking into...

Ideally Feefo should pick up on phrases used and ask a question when someone writes something like "My order did not arrive!" and then prompt them by asking "Was this product delivered?" If they click no, then they can't leave a Product review.

It's frustrating having to ping these off to Feefo's support to get looked at when the review should stop at Service only when a order has not not arrived.

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