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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.
Sometimes we get negative reviews and we work to make our customers happy. Sometimes sometimes our customers leave negative review by mistake. Please create a button that will send an email to custoemrs who already left a review, asking them to change it... WHAT a painful to do that now.
mikhail myzgin
0
Likely to implement
6
Likely to implement
Oh that is a great idea. I will make it to my webiste. Thank for your sharing!
This would be a good idea
I agree, this is a great idea.
Sometimes customers leave a low rating which we quite often rectify any misunderstandings or issues they were having. Being able to prompt them to consider now amending the review to reflect the outcome is absolutely key, as very often the bad review is never changed :-(
We would like the ability to trigger an automated email for certain circumstances where you want to ask the customer to consider re-rating - it must have the ability to personalise that email message to fit the circumstances if required. Ideally, this option would be available in this dropdown https://nimbusweb.me/s/share/5345574/n6ssy6nboo2qbynh3apb
When will Feefo be implianting this? I'm surprised this was not done a long time ago. I feel that Feefo takes a long time to respond to these requests and doesnt really have it's customers best interests at heart.
Yep this needs looking into...
Ideally Feefo should pick up on phrases used and ask a question when someone writes something like "My order did not arrive!" and then prompt them by asking "Was this product delivered?" If they click no, then they can't leave a Product review.
It's frustrating having to ping these off to Feefo's support to get looked at when the review should stop at Service only when a order has not not arrived.
Hi Mikhail, how would you know if the negative review is a mistake?
Hi Kirsten,
Do you have any plans regarding the idea?
Hi,
It might be worth looking at tweaking the time frame for sending review emails to see if you get better results.
Having mixed data in the reviews is a common problem. However we are working on some new capabilities which will help with this further down the line.
We do get people placing bad reviews on products when they haven't received the item yet. This really needs to have the facility to request a new review based on the product and not the service (which in this case was slow). Otherwise the product gets an irrelevant bad review because its not related to the product at all.
Poor telephone ordering service