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Data discrepancy Banner versus details

Confused why the banner data for service shows only a 12 month period of data.  Even allowing for healthy growth the number of reviews will not increase now significantly.  Also this is confusing as there is no continuity with the feedback data when expanded.  Banner shows 200 reviews, click on it and it states 424 reviews....it looks broken as there is no explanation as to the different timeframes involved (12 month versus all time).

 

Whilst i agree there is value showing a 12 month recent data set, i think as a business an all time summary is far more valuable as it shows longevity.  Can the banner not show all time data as a priority and have a subset of data showing last 12 months?

  • Guest
  • Jan 12 2017
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  • Kirsten Mclean commented
    January 12, 2017 10:10

    Hi, 

    Thanks for raising this, we have an update coming very soon to give you the flexibility to define the time-frame your banner shows.  I will update this ticket as soon as it has been released.

    Kind Regards,

    Kirsten

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