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Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.
The Feedback expiry is now set to a minimum of 6 months - please can you revert back to the previous options where the user could set the expiry a number of weeks after sending if necessary
Guest
Thank you for raising this, we will have a look into this
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We have campaigns where we're looking for feedback on a specific part of the service and customer journey. As we help people move home this can be a very lengthy process and so we'd like to have the separate campaigns 'expire' after a number of weeks as that part of the process is over now and they will have moved on to a different part of the property search/buying/conveyancing process. So when they come to give feedback months later it isn't relevant to the campaign they're responding to. How can we find out if this is being reviewed/discussed?
Attachments Open full size
We have campaigns where we're looking for feedback on a specific part of the service and customer journey. As we help people move home this can be a very lengthy process and so we'd like to have the separate campaigns 'expire' after a number of weeks as that part of the process is over now and they will have moved on to a different part of the property search/buying/conveyancing process. So when they come to give feedback months later it isn't relevant to the campaign they're responding to. How can we find out if this is being reviewed/discussed?
Attachments Open full size