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The Feedback expiry is now set to a minimum of 6 months - please can you revert back to the previous options where the user could set the expiry a number of weeks after sending if necessary
Thank you for raising this, we will have a look into this
We have campaigns where we're looking for feedback on a specific part of the service and customer journey. As we help people move home this can be a very lengthy process and so we'd like to have the separate campaigns 'expire' after a number of weeks as that part of the process is over now and they will have moved on to a different part of the property search/buying/conveyancing process. So when they come to give feedback months later it isn't relevant to the campaign they're responding to. How can we find out if this is being reviewed/discussed?
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