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Prevent reminders from users who have already left feedback

You can currently prevent sending multiple feedback requests, prevent sending requests to those who have unsubscribed, but you cant prevent sending feedback requests to those who have previously left feedback.

We offer one product and one service. We don't need the same users feedback each time they buy this product or service so would like to prevent this from happening.

  • Bojan Ambrus
  • May 9 2017
  • Already exists
  • Attach files
  • Kirsten Mclean commented
    May 10, 2017 08:10

    Hi Bojan,

    Thank you for your idea. I think you are referring to our 'Minimum Interval' Setting. This setting allows you to stop repeat customers from being surveyed within a specified time frame.

    To set this go to: Settings/Feedback Preferences 


    I hope this helps

    Kind Regards,

    Kirsten

  • Bojan Ambrus commented
    May 10, 2017 08:21

    Hi Kirsten,

    Thanks but I don't think that is what I'm referring to. That option states 'Disabling this prevents the sending of reminders to consumers who havent submitted a feedback.', whereas I want to prevent the sending of reminders to consumers who have submitted feedback.

    Bojan