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If customers don't enter a headline, insert first words of review text

I have seen this on Trustpilot where they duplicate the text and then end with "..." as a headline if no specific headline was entered. This then brings the character count of the review up and guarantees a headline for every review.


  • Guest
  • Jul 13 2017
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  • Admin
    Neil Terry commented
    July 13, 2017 19:30

    Thanks for your suggestion.  We are currently looking at different innovative ways to reduce the effort for customers leaving reviews.   This is a good suggestion and I will discuss it further with the team.  
    Many thanks,