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Ability to send Feedback notifications and Reports in Scheduler to external email addresses

A merchant (citystashers) has requested that his 150  drop off points (shops in London) receive their own feedbacks as they come in, the merchant does not want them to be a user to have access to the feedback section, just a 'read only' notification of the feedback as per the tag.   Currently only User listed in Settings/Users can be added to receive these reports.

  • Guest
  • Aug 21 2017
  • Already exists
  • Sep 6, 2017

    Admin Response

    I'm pleased to say we support scheduling reports to external email addresses.  

    If you require a lot of scheduled reports to be sent to external email addresses it would probably be best to create a specific user account to set them all up under.   The email address should be over-ridden in the reports scheduler to the email address of the recipient who requires the report.

  • Attach files
  • Jacob Wedderburn-Day commented
    August 30, 2017 15:00

    Absolutely, this would be a really useful for us. We work with a growing number of StashPoints and we'd love to be able to give them either regular reports on their reviews, or to send them reviews as they come through. Ideally we'd like to be able to do this just to give them info, not to get them to reply or have to set up accounts. In many cases our contact emails for them are with business owners rather than the staff anyway. Looking forward to seeing if this is possible! 

  • Admin
    Neil Terry commented
    September 06, 2017 07:56

    I'm pleased to say we support scheduling reports to external email addresses.  

    If you require a lot of scheduled reports to be sent to external email addresses it would probably be best to create a specific user account to set them all up under.   The email address should be over-ridden in the reports scheduler to the email address of the recipient who requires the report.


    Best regards, Neil

  • Jacob Wedderburn-Day commented
    October 11, 2017 10:43

    Hi Neil - please could you help me out with this. I'm a bit unclear as to how your solution works exactly? Be grateful if you could send more details to jacob@citystasher.com -many thanks

    Just to be clear, my aim was that each shop could get an email whenever they receive feedback on THEIR listing (not on all listings). If you could let me know how that works, that would be good. Is there a way to upload all their emails quickly (via CSV) rather than manually creating 150 accounts?

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