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'Ordered extra size for choice' option as well as 'not tried yet'

As a clothing retailer, we would prefer if customers could choose a neutral 'I ordered an extra size for choice' rating, as we find that customers will order two sizes (i.e. because they're unsure of which size will fit better) but then review the unwanted size as being a 'poor' fit. Currently, we suggest to customers that they can choose the 'not tried yet' rating for the item they're returning if they were happy with the alternative size they ordered. However, a 'I ordered this item because I wasn't sure of the sizing - I'm returning it, but that's no reflection on this particular item' rating would perhaps be more obvious to customers(?). Thanks for listening :)

  • Guest
  • Sep 19 2017
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  • Guest commented
    24 Oct, 2018 03:29pm


    Are there any thoughts on this idea from last year?

    Many thanks.