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NPS - Allow customer to re-rate

When a feedback item is still open, provide the ability for a customer to re-rate the NPS score.  Currently the product, service ratings can be re-rated but the NPS score cannot be changed.

  • Guest
  • Jan 25 2018
NPS
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  • Pete Brudenell commented
    16 Sep, 2020 03:12pm

    this would be really helpful for us, as seem to get some low NPS scores from happy customers, so feel like they must be a mistake

  • Guest commented
    6 Aug, 2019 02:12pm

    Has there been any progress on this idea at all?

  • Admin
    Neil Terry commented
    30 Jan, 2018 08:32am

    Thanks for the feedback Louise.   

    Best regards, Neil