We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

NPS - Allow customer to re-rate

When a feedback item is still open, provide the ability for a customer to re-rate the NPS score.  Currently the product, service ratings can be re-rated but the NPS score cannot be changed.

  • Guest
  • Jan 25 2018
  • Attach files
  • Pete Brudenell commented
    16 Sep, 2020 03:12pm

    this would be really helpful for us, as seem to get some low NPS scores from happy customers, so feel like they must be a mistake

  • Guest commented
    6 Aug, 2019 02:12pm

    Has there been any progress on this idea at all?

  • Admin
    Neil Terry commented
    30 Jan, 2018 08:32am

    Thanks for the feedback Louise.   

    Best regards, Neil