Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.
Users - to be able to set up notifications for when a customer repliees to their response
Merchatns want to be notified of when a customer leaves a second response, or a response to their reply - we only have the ability to send a copy of the first feedback to a user and no subsequent responses