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Change arrow direction to open/minimise reviews tab in mobile integration in line with standard formatting

Most websites - including your own main site - have dropdowns and minimised tabs with a downwards arrow to indicate there is more information available, however in your mobile integration design the arrow points up when minimised and down when opened.

The tabbed information on Google, and other Feefo clients such as TM Lewin all use the standard down arrow when closed and up arrow when open; therefore to ensure the best UX, I’d be grateful if you would consider this feedback and perhaps amend your design to improve usability.

  • Jen H
  • Feb 26 2018
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  • Admin
    Neil Terry commented
    March 01, 2018 16:16

    Hi Jen,

    We value your feedback and are always looking for ways to improve the experience.  Keeping customers from bouncing is critical.

    Good timing - We are currently reviewing our "out of the box" plugins for future improvements and have only just today sent out a survey asking our customers for feedback on them.  Please feel free to support us with any feedback via the survey to the questions asked.  I'll also pass your details onto the product manager working on this project, they might want to talk directly.

    Best regards,

    Neil (Product Manager)