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Mobile integration - add option to have 3-5 reviews already open

The mobile integration has all reviews minimised which causes customers to leave our website because the clearest call to action in the section is to read all reviews which takes them off our page and opens a new tab to the Feefo site.

From a UX point of view we think it would be better to show 3-5 reviews already open, plus the 'maximise' arrow to then open more reviews on the page and the 'All reviews' CTA at the bottom of the section?

  • Jen H
  • Feb 28 2018
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  • Admin
    Neil Terry commented
    March 01, 2018 16:14

    Hi Jen,

    We value your feedback and are always looking for ways to improve the experience.  Keeping customers from bouncing is critical.

    Good timing - We are currently reviewing our "out of the box" plugins for future improvements and have only just today sent out a survey asking our customers for feedback on them.  Please feel free to support us with any feedback via the survey to the questions asked.  I'll also pass your details onto the product manager working on this project, they might want to talk directly.

    Best regards,

    Neil (Product Manager)

  • Jen H commented
    March 01, 2018 16:16

    Thanks Neil. We've already submitted the survey but I've included links the ideas and support tickets we've submitted.