I would like to be able to search feedbacks by customer name because there is often a delay between the feedback coming in, carrying out research into what has happened and then finding the feedback on Feefo in order to respond to the customer. If I could search by surname that would be easier than scrolling through.
From the feedback section within the portal. There is a Customer Name filter which can be used to filter by customer name. Alternatively you can filter by Customer Reference or Customer Email Address.