We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Edit a response to customer

if we have made a spelling mistake on an response to customer we should be able to go and edit it ourselves rather than waiting on you editing it for us

  • Guest
  • Oct 11 2018
  • Shipped
  • Jun 27, 2019

    Admin Response

    When responding to customer feedback, you now have 30 seconds to cancel your response before it's sent to the customer and published, allowing the opportunity to create a replacement response.

  • Attach files
  • Admin
    Neil Terry commented
    12 Nov, 2018 09:23am

    The ability to provide the user with time to edit a response after clicking send is currently in development.    

  • rebeccah Gatt commented
    17 Oct, 2018 08:21am

    Other suggestions to this nature have been made and it is advised to be in planning.