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Restrict feedback requests at unsociable hours

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue.

To me it would make sense to restrict feedback requests between say, 10pm and 7am, to avoid this happening again?

  • Guest
  • Dec 7 2018
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  • Admin
    Tanja Ehrhardt commented
    07 Dec 16:19

    Thank you for flagging this. May I ask, was this an email or SMS review?

  • Guest commented
    07 Dec 16:24

    Hi Tanja, It was an email review 

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