We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Restrict feedback requests at unsociable hours

We have had email correspondence about this ... but we received a negative review (kindly removed by Feefo) because a feedback request was sent at 00:40am due to a feefo server issue.

To me it would make sense to restrict feedback requests between say, 10pm and 7am, to avoid this happening again?

  • Guest
  • Dec 7 2018
  • Attach files
  • haneen Hamdan commented
    6 Feb, 2019 03:06pm

    for US customers, they can sometimes revive emails after 10pm as thats when the emails are released form Feefo servers, i had Polar Leasing and other merchants raising this issue,it also affects feedback reminders if there is o time specified in the campaign. 

  • Guest commented
    7 Dec, 2018 04:24pm

    Hi Tanja, It was an email review 

  • Admin
    Tanja Ehrhardt commented
    7 Dec, 2018 04:19pm

    Thank you for flagging this. May I ask, was this an email or SMS review?