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Show the Custom Question Feedback at user level

this doesn't need to be shown to the public but currently we have to download and export data to review NPS feedback the answers to custom questions, for agents who are responding online - they may miss important feedback that needs to be acted on. 

  • Abi Slater
  • Jan 17 2019
  • Likely to implement
  • Attach files
  • Admin
    Neil Terry commented
    21 Jan 09:51

    Thanks Abi.  Good suggestion.


    Thanks, Neil

  • Sally Foster commented
    07 Mar 00:53

    Hi Neil, any update on this being implemented?  I can see their are several similar ideas entered over a year ago regarding this topic?  

  • Admin
    Neil Terry commented
    11 Mar 13:45

    Hi Sally,

    Sorry I don't have a timeframe at the moment.    However this is certainly something which will get added.   I'm hoping to get it added over the next 3-6 months.

    Thanks, Neil

  • Sally Foster commented
    11 Mar 22:08

    Thank you Neil.  Very keen to see the idea come to light.  Thanks for the update

  • James Turner commented
    10 Jul 13:27

    Any update on this new functionality. I have 3 custom questions and the NPS reason that would be great slotted just underneath the main review, enabling us to see the entire survey response in one place (and save a lot of downloads/excel that we currently have to do to get that insight.). J

  • Admin
    Neil Terry commented
    10 Jul 13:33

    Hi James, It's currently on our roadmap plans to show the question and associated answers inline with the feedback. However it's currently looking more ike Q4 2019.

    Sorry I cannot be more precise.

    Thanks, Neil

  • James Turner commented
    10 Jul 14:10

    Thanks Neil

    Q4 2019 is fine by me. Glad to know it is on the way. Will be a great help to us.

    Rgds

    James