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To be notified if a customer replies or re-rates their feedback

Hi, 

I think it would be beneficial to have a notification or email when a customer replies or re-rates your feedback. It is all well and good keeping an eye on each and every reply, but when you look after three brands this is impossible to check ever reply you have sent just to see if a customer has replied/re-rated the feedback once it has been solved. 

 

Thanks 

  • Guest
  • Mar 4 2019
Alerts, notifications & scheduling
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  • Chantelle Knoetze commented
    8 Jun, 2020 11:00am

    This is actually also very useful for reporting purposes for management teams. They can start reporting more proactively on re-rated reviews, which also shows positive change in service management.

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