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If a customer decides to re-rate you it can be seen publicly if chosen and show that your team has resolved/helped the issue

i think it would be useful, as currently in the back-end we can see if a customer has re-rated us from a 1 to 5, but on the front of the webpage it will then just show the new rate, i.e. 5 stars. 

I think there should be the option to make it public (especially if the re-rating was good) as it would show other potential users that our teams have managed to get in touch with the customer and resolve the issue which has led to a positive re-rating and further show customers should TRUST us as we care. 

  • Guest
  • Aug 6 2019
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