We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Merchant able to add photos to a feedback

The customer has the ability to upload a photo with their feedback. It would be helpful if we could do that too

  • Guest
  • Aug 18 2016
  • Require more information
  • Attach files
  • Kirsten Mclean commented
    August 18, 2016 07:44

    Hi Sheree,

    Thank you for sharing your idea! I'm intrigued to know more about this use case. Could you please provide me an example scenario where it would be helpful to upload an image alongside your response to the customer?

    Many Thanks,

    Kirsten 

  • Kirsten Mclean commented
    April 11, 2017 09:40

    Hi Sheree,

    We are interested to know more about how this might be used.  Please can you provide some further information?

  • mikhail myzgin commented
    April 11, 2017 09:50

    Hi Kirsten,

    Our company design and manufacture (and sell) tools and sometimes our customers use it in a wrong way and leave negative review. However, a tool could work out perfectly if it's used properly. This is where photos can help, especially for education purposes. There are literally hundreds of possible applications so we can't really create FAQ/videos for all of them.

  • Sophie Boden commented
    April 11, 2017 09:54

    It would allow the merchant to show the people who read the review what the end product is - ideal for jewellers where every piece is different - i.e. different stone sizes or shapes

  • Kirsten Mclean commented
    April 11, 2017 10:19

    Thanks for your feedback.  We will certainly look into this further.

  • Emma Watson commented
    July 03, 2018 12:16

    I totally agree with this idea.   It would 100% help refresh a buyers memory of a product purchased.  For Unisan UK, we deal with Procurement teams in the made so they order a lot of things from a lot of companies, having an image of the product purchased in addition to a link and short description would, I'm sure, increase response rate.  This idea looks to have been first raised back in 2016 - please can you confirm if any movement has been made and whether this functionality will be made available?  Thanks,  Emma 

  • Admin
    Tanja Ehrhardt commented
    August 03, 2018 08:24

    Hi Emma, 

    Would you want to show the photo in the reviews section? The photo is normally shown on the review form when they lave their feedback. 

    Would be good to understand more on the use case.