We love new ideas!

Please take part in sharing your ideas with us. If you think there is a new feature we should be adding or an enhancement which needs making let us know! You can also vote for and comment on other ideas.

Community Q&A - Allowing prospective customers to ask questions of existing customers about products

It would be great for new customers who are interested in buying a product that other customers have already purchased and have reviewed and left feedback on, to be able to ask those customers questions directly.

 

We have seen other review providers, like Yotpo do this already and offers a very useful customer experience for the end users / customer.

 

To take this further, it would be even more useful for brands to be able to "listen" and capture data on the types of questions being asked, which could then infer changes to product descriptions and so on.

  • Guest
  • Jan 6 2020
  • Planned
  • Attach files