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Performance Profiling - Group Level Reporting

It would be useful to be able to do Group Level reporting within the Service / Product Performance reporting part of Performance Profiling. 


For example, for those job functions where Group Level Reporting is required and they need to collate a view of performance based on the group as a whole, this is currently not possible.


Additionally, it would be useful to be able to report on a common sentiment trend across the group. Perhaps there aren't any. but it is hard to say without having that access.


Having to collate reports, one by one, to then manipulate them outside of the system, is very time consuming and makes utilizing the reports within the platform less appealing.


Perhaps this is a level of reporting that is only available on a user based access. Perhaps even at a small additional one off set up fee?


Either way, group level reporting is vital to many brands who have centralised resources such as IT, CRM, CRO, Data Analysts and so on.

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  • Jan 20 2020
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    Neil Terry commented
    5 Feb 03:09pm

    Hi Chantelle,

    Thank you for the feedback. We will be moving towards implementing this capability over the coming quarter to help improve the value of the performance profiling capability.

    I will keep you updated on progress.

    Thanks, Neil