It would be useful to be able to do Group Level reporting within the Service / Product Performance reporting part of Performance Profiling.
For example, for those job functions where Group Level Reporting is required and they need to collate a view of performance based on the group as a whole, this is currently not possible.
Additionally, it would be useful to be able to report on a common sentiment trend across the group. Perhaps there aren't any. but it is hard to say without having that access.
Having to collate reports, one by one, to then manipulate them outside of the system, is very time consuming and makes utilizing the reports within the platform less appealing.
Perhaps this is a level of reporting that is only available on a user based access. Perhaps even at a small additional one off set up fee?
Either way, group level reporting is vital to many brands who have centralised resources such as IT, CRM, CRO, Data Analysts and so on.