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Ability to send feedback request to a single customer

Often we have customers replying to emails saying they appreciate what a good service they have received. It would be useful for us to be able to offer this customer the ability to leave feedback there and then without having to include them in a mass report as its likely they will miss the email and not ever leave feedback. 

  • Guest
  • Aug 18 2016
  • Already exists
  • Attach files
  • Matt Spittle commented
    August 18, 2016 11:28

    You can already send to a single customer in the v2 interface under Sales > Enter Individual Sale or at the URL: https://admin.feefo.com/sales/individual-sale

     

    In theory the feedback email request may get queued if Feefo is busy, but 99% of the time ours go out straight away.

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