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Customers should not be allowed to 'copy paste' text from the service field into the product field and vice versa

We've noticed that customers often copy paste what they've typed in the service field, onto the product field. Can we have a AI feature in place so that customers do not copy paste their feedback onto both fields? When this happens, there's no value generated for the merchant, and makes the replies a lot longer without any reason. 

  • Nick Kanonis
  • Aug 19 2016
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