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I find it a little unfair for neutral reviews to be downgraded to negative reviews in XML but not in JSON

We have many reviews which have been downgraded from 3-stars (average rating) to 2 stars (negative rating). This has an impact on our customer satisfaction ratings of course. It would be fairer if these neutral reviews were kept neutral, regardless of whether a merchant is integrating their data via XML or JSON.

  • Nick Kanonis
  • Oct 19 2016
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  • Nick Kanonis commented
    May 03, 2017 06:54

    What is going to happen when we switch from XML to JSON? Are the downgraded reviews going to be re-rated or upgraded automatically? Of course, we are talking about the reviews which were originally rated as 3 stars but show as 2 stars on our website.